|Review by JasonWagner||posted 08-25-2011 10:49 PM||2273 views||0 times favorited||20 comments|
Update I got my part in the mail today. It was post marked August 24th. So it was sent a week after I told them the first one never showed up. It was also shipped from NY state to my house in PA. Still not thrilled but I got my part and I upgraded the rating to 3-stars.
I know people want product reviews, but I feel that this customer service issue is valid. The clamp seems to work OK although the rotating handle is too short and manually pulling the strap out isn’t as easy as it should be.
I got this clamp on Saturday July 23rd. After opening the package I noticed that one of the corner clamps was missing it’s adjustable feet. There are two triangular “feet” that are missing from the corner brace. The other three were fine. I called Bessey customer service on Monday (25th) morning when they opened. I asked the woman I talked to if I should send the clamp back to Amazon or if she could ship an extra corner piece to me. She said she had one on her desk and she’d ship it out to me. I wrote an email to customer service on Monday August 8th stating that I haven’t received the piece. The same day I got a reply that it was put in the mail and I should receive it by the end of the week. On Thursday August 18th I wrote back to confirm that the piece was sent to my address. The next day I was told it was sent via regular mail so there was no way to track it but they’d send another one to my listed address. It is now August 25th, one month after calling Bessey customer service and I have not received the piece. I will ultimately be forced to buy the 6-pack of corner braces just to get the one I want.
I’m glad I bought Jet parallel clamps and Jorgensen bar and pipe clamps.
-- some day I hope to have enough clamps to need a clamp cart!