|Review by T32||posted 05-17-2011 09:29 PM||3791 views||0 times favorited||17 comments|
I bought the 10” VS TurnCrafter Pro after reading all the reviews I could find. Built and finished a stand for it, read the user manual twice, then set about putting it together. The thin plastic “zip lock sandwich-bag-style” packaging was ripped so I had to hunt for the contents. And with no instructions I had to go by the diagram in the user manual to see for example that a short handle needs to be added to the adjusting wheel on the back of the tailstock. The wiring to the small round keyed connector to the speed control unit is about the only thing that looks sub par.
The major problem is at the end you are left with a power cord that comes separately and a matching female connector on the cord connected to the unit. If connected and plugged into a 110v wall socket they destroy part of the lathe even if the unit switch is off and the speed knob turned all the way down in preparation to use the new lathe for the first time.
Hidden on the back of the heavy unit when you have it in place are the spots where the lathe pigtail and the separate unit A/C cord need to be plugged in.
If you missed that or the unit’s speed indicator comes on but when you turn up the speed control knob the lathe motor doesn’t turn like my experience, then you find what seems to be a courteous company with great reviews that seems to run with a minimal crew.
I sent an email note before bed and checked when I got up. No reply. I called tech support (which closes at 2 PM my time, MDT) and the number was transferred to the order desk. They told me that the single tech who handles this problem wasn’t available and put me to his voice mail.
Then I recalled one review I had read where the person had what on reflection seemed to be the same problem, and was very happy after they sent him a small circuit board to fix his lathe. Remembering that every order I make with PSI nowadays seems to take seven to ten days to arrive and thinking they probably have a fair number of customers with this same problem I called back to see if they could send me the replacement circuit board right away. No luck. So I asked to speak to the lady’s supervisor. And I’m told that the missing tech is also the supervisor I need to talk to. Then I ask if he is also the company manager. After some time on hold I’m told that there is another supervisor but he’s at lunch and I’m put through to his voice mail. Two hours later with no call back I’m on Google checking out Penn State Industries and that lands me here,
I still expect and hope that this will eventually work out well. But if it comes down to a non-working lathe and the end of their 30-day money back guarantee I’m going to be shipping it back to them. As I said, they are very friendly up front, but on my first order I found out you can’t reach them after 3PM my time, 2PM for tech support. That’s 2PM and 1PM respectively for the left coast.
Has anyone else had experience with PSI and the variable speed TurnCrafter lathe?