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Review by FMG posted 1204 days ago 1671 views 0 times favorited 11 comments Add to Favorites Watch
Customer Service No-picture-s No-picture-s Click the pictures to enlarge them

I always liked wood magazine and the layout, projects, and articles. I just bought the new special interest “outdoor projects” copy with a garden bench on the front. Long story short the bench was not in there…. Disappointed I emailed their editor and got a response in about 15 min with an apology for the mistake and a free download of the plans for the bench. Great customer service and I think it made my decision to subscribe.

-- FMG- Woodworking is 90% mental the other half is physical

View FMG's profile


65 posts in 1914 days

11 comments so far

View Bertha's profile


12951 posts in 1326 days

#1 posted 1204 days ago

Thanks for sharing this. It’s nice to hear of GOOD customer service and it’s easier NOT to post. I’m glad you did.

-- My dad and I built a 65 chev pick up.I killed trannys in that thing for some reason-Hog

View jeff's profile


643 posts in 2098 days

#2 posted 1204 days ago

good to hear…

-- Jeff,Tucson,Az.

View chodgson's profile


21 posts in 1317 days

#3 posted 1204 days ago

Wow major boo-boo with the cover piece not being in the book! But a nice recovery with the free download.

View reggiek's profile


2240 posts in 1903 days

#4 posted 1204 days ago

Interesting that they did not catch that. Sounds like they are concerned with keeping their subscribers/customers satisfied though….Glad to hear it….I just renewed my subscription last month.

-- Woodworking.....My small slice of heaven!

View Mike's profile


300 posts in 1320 days

#5 posted 1204 days ago

Allot of their writers are on the wood mag forum and are a great bunch of guys to talk with. I always like going into the store to get a copy. Seems more special when I see it on the shelf.

-- look Ma! I still got all eleven of my fingers! -

View Dedvw's profile


76 posts in 1514 days

#6 posted 1203 days ago

That is good to hear, Wood Mag is one of my favorite magazine subscriptions.

View depictureboy's profile


420 posts in 2275 days

#7 posted 1202 days ago

it is because of Jeff Mertz’s gun cabinet/display case that I have become so interested in woodworking, it showed me that I could really make nice items…

-- If you can't build it, code it. If you can't code it, build it. But always ALWAYS take a picture.

View bubinga's profile


861 posts in 1300 days

#8 posted 1201 days ago

Great Magazine ,I have been there since issue #1

-- E J ------- Always Keep a Firm Grip on Your Tool

View Howie's profile


2656 posts in 1556 days

#9 posted 1200 days ago

I get Wood and have been very satisfied with it even though they send me a renewal every month and I’m paid up until 2014!
Has it occurred to anyone that they may have intentionally left that piece out so that you would visit their website? Yeah I know,paranoid, but I’m suspicious of everything nowadays.

-- Life is good.

View Grandpa's profile


3098 posts in 1308 days

#10 posted 1200 days ago

Most of the time the renewal comapny is a third party that gets part of the proceeds for getting you to renew early. If you are wondering if the renewal notice is from wood or someone else, just pick up the phone and call them toll free (Wood I mean). They will tell you. I made that mistake once too.

View Howie's profile


2656 posts in 1556 days

#11 posted 1200 days ago

I know what you are saying Grandpa but I pay my bills on time and I really resent getting “2nd notice” or “final notice” in the mail. when it’s paid up. I don’t care where it’s from it looks bad.

-- Life is good.

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