|Review by RobWoodCutter||posted 01-27-2011 06:56 AM||2498 views||0 times favorited||19 comments|
Last year I bought a bunch of Bessey clamps from one of the big online retailers and several of the K-body’s came pourly package and thus several clamps came in damaged. I contacted them and they sent some replacement parts. About a month ago I purchased some of the longer Bessey’s K-Bodys from the same online retails and they too came with pour packaging and had some damage. The online retailer offered a small credit if I chose to keep them or I could send them back for replacement. I chose to keep them.
Last week I ordered the last of the long clamps (98”/82”) from the same online retailer and they again came in damaged. It was clear these clamps where not in the original factory packaging and had most likely been shipped out once and returned and restocked. I should have just sent them back, but my concern was they would just repackage them and ship them out to another unsuspecting customer.
So instead of contacting the online retailer, I contacted BESSEY USA directly. My interest was to determine what the packaging was suppose to look like and to express my concern over the well known online retailer not being able to ship these longer clamps without damage. I didn’t what a credit, I didn’t want to have to return them and have a second pair turn up with the same damage. My email went out at 12:40am and a VP of Marketing responded back by 8:33am that same morning. He clearly was ready to resolve the problem directly even though, it was a problem between me and the online vendor. He asked for alist of the damaged items (jaw covers, rail protector, end protector, end jaw).
Yesterday we received a call saying a package was be shipped out overnight direct from Bessey. The plain box arrived. Here was what was inside. Last picture show the banner that came with it. (The one in the middle)
You just don’t see this kind of customer service these days in cost cutting, so I just wanted to publicly express my appreciation to the folks at BESSEY.
-- Rob-Yorktown "Shop's still not done, Tools are bought, Wood is bought, need to find time to start a project.."