LumberJocks

Horrible service

  • Advertise with us
Review by twoblacklabs posted 1278 days ago 2861 views 2 times favorited 18 comments Add to Favorites Watch
Horrible service No-picture-s No-picture-s Click the pictures to enlarge them

Lousy service, over a week to ship, no tracking number and damaged goods.

I needed new bearings for my jointer restoration. Ordered online from this site. The purchase immediately cleared my account (surprise surprise). Yet a week later, no bearings. A call their “Customer Service” and the dude says there isn’t a tracking number and he’s positive they had already sent the bearings. Well, they finally showed up, as a drop shipment from another supplier. However, they must not even look at what they grab out the bin as one of the bearings barely moves. The shield is dented and it is in worse shape than what I removed in the first place! Look closely at the picture and you can see the “dish” in the shield, between the finger and thumb.

I called “customer support” and was told they would replace the bearing but would not ship overnight. Not happy.

Don’t use their site unless you want the run around. I could not figure out how to give “Zero Stars” but would really like too.

-- If You Haven't Got the Time to Do It Right, When Will You Find the Time to Do It Over?




View twoblacklabs's profile

twoblacklabs

194 posts in 1290 days



18 comments so far

View patron's profile

patron

12958 posts in 1940 days


#1 posted 1278 days ago

thanks for the ‘heads up’

another shoddy greedy company

i hope your new one is better

-- david - only thru kindness can this world be whole . If we don't succeed we run the risk of failure. Dan Quayle

View twoblacklabs's profile

twoblacklabs

194 posts in 1290 days


#2 posted 1278 days ago

It was. I found a local supplier. Had forgotten about them.

Complete Drives Inc.
6419 Discount Drive
Fort Wayne, IN 46818-1235
(260) 489-6033

Much better service.

-- If You Haven't Got the Time to Do It Right, When Will You Find the Time to Do It Over?

View Wolffarmer's profile

Wolffarmer

393 posts in 1837 days


#3 posted 1278 days ago

I live in an agriculture area. lots and lots of places to get bearings around here. It is a shame there are these places that pretty much all they do is take your order/money and pass it on to another outfit for fulfillment.

Randy

-- That was not wormy wood when I started working on it.

View JJohnston's profile

JJohnston

1577 posts in 1890 days


#4 posted 1278 days ago

For things like this, I always try McMaster-Carr first. Service is good, and they ship fast – often the same day, if you order in the morning.

-- "Sorry I'm late. Somebody tampered with my brakes." "You should have been early, then."

View twoblacklabs's profile

twoblacklabs

194 posts in 1290 days


#5 posted 1278 days ago

JJohnston. This is exactly why I posted this review. I had no idea where to buy the bearings. Now hundreds if not thousands will see this and know what to expect if they order from them. I have also emailed the company and informed them of my post, including the picture above.

-- If You Haven't Got the Time to Do It Right, When Will You Find the Time to Do It Over?

View brianinpa's profile

brianinpa

1809 posts in 2322 days


#6 posted 1278 days ago

Accurate Bearing works for me!!! They specialize in large quantities, but they go out of their way for the small orders also.

-- Brian, Lebanon PA, If you aren’t having fun doing it, find something else to do.

View ChunkyC's profile

ChunkyC

856 posts in 1853 days


#7 posted 1278 days ago

There are some companies there that have yet to understand how the internet works. Those of us that purchase a lot a stuff from the www have come to expect timely shipping and tracking data. I get the same type of service from Peachtree. They fill their orders slowly and no tracking data.

You can also try:

Reid Supply
MSC Industrial Supply
Grainger Industrial Supply

Just a few places to get you started.

-- Chunk's Workshop pictures: http://spadfest.rcspads.com/thumbnails.php?album=135

View ChunkyC's profile

ChunkyC

856 posts in 1853 days


#8 posted 1278 days ago

Or …

Fastenal They have lots of stores all over. Can be a bit spendy but in a pinch.

I’ve even taking bearings to the local auto parts store. I needed to rebuild a sander once and they had the bearings on the shelf. I was surprised, but it’s worth a call or a stop by to check.

-- Chunk's Workshop pictures: http://spadfest.rcspads.com/thumbnails.php?album=135

View reggiek's profile

reggiek

2240 posts in 1869 days


#9 posted 1278 days ago

Thanks for the heads up….though not a woodworking vendor…it is still nice to know who not to deal with. Let us know if this gets resolved. Otherwise, another add to the no buy vendor list.

-- Woodworking.....My small slice of heaven!

View docholladay's profile

docholladay

1286 posts in 1658 days


#10 posted 1278 days ago

For this type of item, I usually go to Motion Industries. They have a local office near me and they always have what I need in stock. Also, I have always been surprised what is in stock at my local NAPA auto parts store.

Doc

-- Hey, woodworking ain't brain surgery. Just do something and keep trying till you get it. Doc

View Shopsmithtom's profile

Shopsmithtom

780 posts in 2794 days


#11 posted 1277 days ago

I’ve been using USA Bearings and Belts on ebay. The prices very reasonable, and shipping is fast & FREE. Their auctions have great diagrams for the novice bearing buyer. -SST

-- Accuracy is not in your power tool, it's in you

View thiel's profile

thiel

359 posts in 1891 days


#12 posted 1277 days ago

Just visited McMaster-Carr’s website.

I think I’m in love.

Good prices on things we buy elsewhere… e.g. West System Epoxy, specialty fasteners, garden hose reels….

I could spend a whole day looking at their site.

-- Laziness minus Apathy equals Efficiency

View lilredweldingrod's profile

lilredweldingrod

2495 posts in 1706 days


#13 posted 1276 days ago

I have had superior service for years from Applied technologies. They have warehouses all over the US and usually stock about any bearing you could ever want. Rand

View crank49's profile

crank49

3338 posts in 1570 days


#14 posted 1276 days ago

I always have two thumbs up for McMaster-Carr. I bet you can’t walk into any maintenance department in any factory in the country where you won’t see a big thick yellow McMaster-Carr catalog sitting on a bookshelf somewhere. They amaze me with the bredth of their inventory. We always called their book the engineer’s bible.

-- Michael :-{| “If you tell a big enough lie and tell it frequently enough, it will be believed.” ― A H

View TopamaxSurvivor's profile

TopamaxSurvivor

14590 posts in 2275 days


#15 posted 1275 days ago

Here is another place to post a review http://www.complaintsboard.com/new_complaint/

-- "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence

showing 1 through 15 of 18 comments

Have your say...

You must be signed in to post the comments.

DISCLAIMER: Any posts on LJ are posted by individuals acting in their own right and do not necessarily reflect the views of LJ. LJ will not be held liable for the actions of any user.

Latest Projects | Latest Blog Entries | Latest Forum Topics

HomeRefurbers.com

Latest Projects | Latest Blog Entries | Latest Forum Topics

GardenTenders.com :: gardening showcase