|Review by Ken90712||posted 01-03-2011 07:22 PM||6353 views||1 time favorited||28 comments|
For those of you that read my safety in the shop post, Thank-you for all the kind thoughts and words!
I will be replacing my fire Extinguisher today, glad I have them.
First let me say, I have Love my Triton router that I bought in March. I was so bummed all weekend when it caught on fire Fri. It took me a while to find a service center on line, as there is only one Authorized Service Center for Triton in the country, in Fair Haven Mich. Of course with the time change they were closed Fri. so I had to wait all weekend….. Ughhh.
I just got off the phone with their customer service a young woman named Teresa. They went above and beyond to help me. I asked them if it was possible to pay the difference to upgrade to the 3 hp model and they said sure! They will send it right away and then figure out what went wrong with mine so I didn’t have to wait. I paid the 40 some dollar difference plus shipping, so 54 dollars later I have a new router on the way.
Feels good that they stood behind what I feel is a great router. Great way to start the New Year.
-- Ken, "Everyday above ground is a good day!"