|Review by DaveMiller||posted 03-31-2010 03:38 PM||4899 views||0 times favorited||11 comments|
I have owned a RIKON Mini Lathe for about 3 years and have never had one problem with it. Through misuse/abuse on my part, a couple of parts needed to be replaced. I called RIKON customer service and was greeted very professionally by Dan. I told him I needed to order a few parts and he offerred to transfer me to the parts department which he did. After just a few seconds, Dan came back on and told me that all the parts guys were on the phone and he offerred to take my order. He was able to verify that each part was in stock and told me they would be shipped today.
I have had a wide range of experiences with various customer service reps ranging from very good to downright nasty. RIKON Customer Service ranks at the top!