|Review by DanW||posted 01-28-2010 06:00 AM||4009 views||0 times favorited||16 comments|
- Triton TRA001 3-1/4-HorsePower 1/2-Inch Precision Router
- Brand: Triton | Category: Routers
I purchased a 3 & 1/4 hp Triton TRA001 router almost 3 years ago. The first thing I did was build a router table around it. I have used it exclusively in the table since. a week ago I noticed that I had somehow cracked the lower casing in the area of the collet pin. I called the toll free number and explained what I had. The lady (I don’t recall her name, I wish I did) was professional & friendly. I explained that I didn’t have my sales receipt but, I had the date of manufacture & serial number off the router. She didn’t quiz me about the date of purchase or give me any excuses as to why she wouldn’t be able to help me. She said that they would have to replace it for me. Unfortunately, they are out of stock until March or April, not her fault but, she asked if she could call me back after checking on stock. Within 2 hours of my call, she called me back. Because I have a first generation of the 3 & 1/4 Triton she would either send me a new version when they came in or, she had a replacement housing for my current router. Because I needed my router and didn’t want to wait I chose the replacement housing. Within 5 days (week end included) I had the new housing. I was able to swap it out in about 30 minutes and it’s back to running i the table. In an age where everyone want’s to point fingers and shed the blame, Triton steps up and does the right thing. They are quality routers and their support does just that, support what they sell. If my Triton ever fails, I won’t fail to buy another one. I just thought, my experiences with them would be of interest.
-- "Let he who does not work in wood, find something else that's half as good." (can't remember who I'm quoting)