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View knexster's profile

Bosch Jigsaw Broken

by knexster
posted 01-10-2017 04:04 AM


23 replies so far

View cutmantom's profile

cutmantom

405 posts in 3031 days


#1 posted 01-10-2017 04:13 AM

I have seen the plastic part made in steel which wouldn’t really need the little piece of casting to work
Sorry about your saw but you are not alone, have seen several like it

View Carloz's profile

Carloz

1147 posts in 588 days


#2 posted 01-10-2017 07:04 AM

You sound like you expected Bosch to do something for you. You broke the tool, just pay up those $57 and be done with it.

View jeffswildwood's profile

jeffswildwood

3186 posts in 1974 days


#3 posted 01-10-2017 12:33 PM

57.00 is much cheaper then a new saw. If it’s a good saw and you like it just fix it with a new part. That would be better then a temp fix.

-- We all make mistakes, the trick is to fix it in a way that says "I meant to do that".

View Fred Hargis's profile

Fred Hargis

4984 posts in 2490 days


#4 posted 01-10-2017 02:06 PM

Sad to say, it’s either pony up the $57, or fix it yourself. The steel plate idea may be acceptable, but if you ever planned on using some accessories, like the fence, it goes through both of those “toes” making the DIY repair less attractive. You won’t fins an aftermarket part, but if you search that part number (as in Bosch XXXXX) you might find an aftermarket parts supplier that has one a little cheaper. Not likely, just possible. Accidents like that happen to all of us every once in a while, but that doesn’t make it any less painful.

-- Our village hasn't lost it's idiot, he was elected to congress.

View dhazelton's profile

dhazelton

2767 posts in 2293 days


#5 posted 01-10-2017 02:36 PM

Surprised that Bosch doesn’t sell the part that wear the quickest, the plastic snap on foot, as a replaceable consumable.

I don’t know how the metal plate is made, whether it’s cast aluminum or some kind of white metal. but you may be able to epoxy it if the break is clean. Amazon shows a metal plate, not sure if it fit’s your saw, but it’s not that much money. As far as the plastic is concerned I’d try a plastic epoxy of just put tape on the sole of the saw to keep it from marring your work.

https://www.amazon.com/Bosch-1587AVS-Replacement-Plate-2608000073/dp/B002ENHDG0

View knexster's profile

knexster

43 posts in 1280 days


#6 posted 01-10-2017 03:27 PM

Thanks all, I was hoping to avoid the $57, but it seems like that’s the best recommendation, and probably the most time efficient choice here. I’m completely disappointed in how easily that broke off, I’m not sure why the part is so fragile. I love the jigsaw, so I’ll probably buy the parts, but I wish they offered something that wasn’t the same flimsy pieces. So yes, as for expecting Bosch to do something for me, I definitely expected them to do something. For a $250 tool I expected them to go, “Wow, our tools are meant to be much more rugged than that, we’ll send you a replacement part in the mail.” I knew that was unrealistic from the start, so I would have been fine with some sort of discount code or something, but all I got was, “Even if it was under warranty, we don’t cover drops.” That’s the part that baffles me. Sure, you don’t want people throwing their jigsaw off their roof expecting it to be covered, but if it can’t sustain a 4ft fall, that sounds like a defect to me. Oh well, you live you learn. I’ll be more careful and more I’ve learned what to look for in a jigsaw in the future. Maybe I shouldn’t have had such a spending problem 2 years ago and I wouldn’t be in this situation now lol.

-- Don't think outside the box. The box was never there.

View OggieOglethorpe's profile

OggieOglethorpe

1276 posts in 2107 days


#7 posted 01-10-2017 03:36 PM

Check out eReplacementparts.com

The metal shoe is $25, and the plastic wear base is $5…

View Kirk650's profile

Kirk650

524 posts in 745 days


#8 posted 01-10-2017 06:04 PM

I dropped and broke my Bosch just like you did. After yelling and jumping up and down for a bit, I ordered the parts. I’m back in action.

View MrUnix's profile (online now)

MrUnix

6706 posts in 2196 days


#9 posted 01-10-2017 06:37 PM

Before you go and order the new parts, it might be worthwhile to at least try to fix it with something like:

Certainly won’t hurt anything at this point to try.

Cheers,
Brad

-- Brad in FL - In Dog I trust... everything else is questionable

View William Shelley's profile

William Shelley

571 posts in 1466 days


#10 posted 01-10-2017 07:53 PM



Before you go and order the new parts, it might be worthwhile to at least try to fix it with something like:

Certainly won t hurt anything at this point to try.

Cheers,
Brad

- MrUnix

Perfect. I was about to post “Just use JB Weld”, but you beat me to it. Seriously, you’ll probably be fine with just JB-welding the broken part back on. Especially because it’s cast so the break is probably pretty “porous” or rough, the JB weld will really hold well.

-- Woodworking from an engineer's perspective

View knexster's profile

knexster

43 posts in 1280 days


#11 posted 01-11-2017 03:11 AM


Check out eReplacementparts.com

The metal shoe is $25, and the plastic wear base is $5…

- OggieOglethorpe

Not sure where you saw that, but when I searched the part I need (2601099256) nothing came up.

I spoke with Bosch over the phone and they asked me to send pictures of where it broke. They offered to send the plastic “work board” part, which I’m assuming is the plastic footplate. I’ll try the JB weld depending on if the pictures change their mind and whether they want me to send anything in. Thanks for all the help everyone!

-- Don't think outside the box. The box was never there.

View alittleoff's profile

alittleoff

539 posts in 1273 days


#12 posted 01-11-2017 03:26 AM

+1 on the JB Weld. Probably be stronger than it was, and you won’t even notice the break on the cast part if you take your time and finish it out.
Gerald
.
.

View Bobsboxes's profile

Bobsboxes

1367 posts in 2660 days


#13 posted 01-11-2017 03:33 AM

+ 1 for jb weld, they have several formulas. Works for lots of broken fixes.

-- Bob in Montana. Kindness is the Language the blind can see and deaf can hear. - Mark Twain

View Fred Hargis's profile

Fred Hargis

4984 posts in 2490 days


#14 posted 01-11-2017 11:57 AM


Check out eReplacementparts.com

The metal shoe is $25, and the plastic wear base is $5…

- OggieOglethorpe

Not sure where you saw that, but when I searched the part I need (2601099256) nothing came up.

I spoke with Bosch over the phone and they asked me to send pictures of where it broke. They offered to send the plastic “work board” part, which I m assuming is the plastic footplate. I ll try the JB weld depending on if the pictures change their mind and whether they want me to send anything in. Thanks for all the help everyone!

- knexster

Ereplacementparts doesn’t show your model, but the base and shoe for the JS470 does show up as Oggie mentioned. If there was a way to find out if they are interchangeable, that might be an option.

-- Our village hasn't lost it's idiot, he was elected to congress.

View dhazelton's profile

dhazelton

2767 posts in 2293 days


#15 posted 01-11-2017 12:54 PM

Your saw is definitely out of warranty and you dropped it – why do you keep thinking they should send you a free plate?

View BulldogLouisiana's profile

BulldogLouisiana

325 posts in 1137 days


#16 posted 01-11-2017 01:27 PM



Your saw is definitely out of warranty and you dropped it – why do you keep thinking they should send you a free plate?

- dhazelton

He already answered this question.

-- There are 10 types of people in the world. Those who understand binary and those who don't.

View knexster's profile

knexster

43 posts in 1280 days


#17 posted 01-18-2017 06:44 AM

Thought I’d update this just in case anyone ever had a similar issue to mine. I gave the email I sent about a week (the auto reply said it would be 2 business days), but I never heard back. In the meanwhile, I posted a couple less than positive reviews on Amazon about the quality of the footplate. I called today to check on the status, and after reviewing my email and placing me on a short hold, the rep let me know the full replacement part will be sent out tomorrow.

It was asked in the comments why I expected a free replacement despite being out of warranty, and that’s a fair question. Although I partially answered, I’ll explain more on my thought process. I warn you though, this does take me on a bit of a soap box.

The jigsaw cost $250, and for a top of the line tool at this price, I expect (1) a very high quality tool, and (2) a lot of use out of it. Although it’s my own fault I only got maybe 30-45 minutes of actual run time out of it, I don’t feel I got a high quality tool. In fact, I never had the high quality tool I paid for from the get go (just look at the pictures), and I probably would have learned this much earlier if I hadn’t had to store it for so long before using it again. To me, this isn’t even about the warranty, it’s about Bosch making a long lasting tool and standing by their name on the product. In a sense, I see it as more similar to a recall situation, where they fix it because it never met that quality level one would expect from the brand. Had something broke or worn out after good use, and the replacement part was reasonably priced, I’d be a happy customer. Even all of that aside, I never asked Bosch for anything free. I simply called to find out if I would be getting the same part (or a higher quality replacement), and if there was any way to get a discount code since the replacement is so expensive. If I could have bought replacement for a reasonable price, I would be more than happy to do so. Not to mention, they sell every piece separately EXCEPT for the part I needed, which comes in an assembly. It’s like the plastic latch on my washer door that broke. The tiny latch was the only piece you couldn’t buy, instead you had to buy the whole new washer door for $180. As a customer, I don’t play those games. Sell me the part I need at a fair price, and you keep my business and I’ll happily recommend your product(s). The original Bosch rep I spoke with informed me they either do a free part, or you pay full price, so I figured I’d try to go the free route.

Now, when the replacement comes in, I’ll update my reviews, and more than happily recommend getting a Bosch jigsaw. If I know a company is going to stand by the quality of their product and take care of me later on down the road, I am more than willing to pay a higher price for a product. As for the washer I mentioned (which was almost 2 years out of warranty), I begrudgingly paid for the door after being offered a 20% discount, only to find out 2 weeks later they didn’t actually make it anymore. About 20 minutes later I had a refund and a $100 sears gift card to use towards a new washer.

I’m a loyal customer with high expectations. Either that, or a whining customer taking advantage of American consumerism and innocent customer service reps. Either way, I know Bosch will keep my business in the future, and I’ll get a great product and great customer service.

-- Don't think outside the box. The box was never there.

View Fred Hargis's profile

Fred Hargis

4984 posts in 2490 days


#18 posted 01-18-2017 12:27 PM

I would say Bosch went way above and beyond to help you out. I’m not surprised at that.

-- Our village hasn't lost it's idiot, he was elected to congress.

View Woodbum's profile

Woodbum

812 posts in 3062 days


#19 posted 01-18-2017 01:19 PM

If I crashed my Ford F-150 a week after I bought it, do you think that I could get Ford to replace it or fix it? After all, I paid a lot of money for it and it should be a lot tougher than it was in reality, IMHO. I guess I could go on line and do some bad reviews on F-150s so that someone might step up to the plate and fix it for me. I think that personal responsibility comes in here at some point. Plastic part or not, things break; especially when they are inadvertently subjected to other than normal treatment. Maybe I think differently than others, but my time spent chasing after a freebie and posting negative reviews would add up to a lot more than the $30 that the new parts cost. I would have kicked myself for being my very typical clumsy, sucked it up and got the new part and got back to work.I wish you all the best in your future endeavors and hope that you get exactly what you pay for in the future, according to your expectations.

-- "Now I'm just another old guy wearing funny clothes"

View distrbd's profile

distrbd

2252 posts in 2443 days


#20 posted 01-18-2017 01:46 PM



Your saw is definitely out of warranty and you dropped it – why do you keep thinking they should send you a free plate?

- dhazelton


That’s a good question, I guess the op’s point is that the part that broke was too fragile, the only lesson we learned from his experience is , not to expect our power tools to survive a 4 foot drop.

-- Ken from Ontario, Canada

View Underdog's profile

Underdog

1095 posts in 2032 days


#21 posted 01-18-2017 01:53 PM

There are several bosch jig saws in the shop I work in. And the plate on every single one of them has either broken or bent from drops. I just buy new ones and move on….

-- "woodworker with an asterisk"

View jbay's profile

jbay

2281 posts in 896 days


#22 posted 01-18-2017 02:06 PM

Good for you, I think you ought to sue them for your down time as well.

View knexster's profile

knexster

43 posts in 1280 days


#23 posted 01-19-2017 12:34 AM

I am not sure why this became a values/moral judgement, but my intent of this post was simply to seek tips on fixing my jigsaw. Since others experienced similar issues with their jigsaw breaking, I thought it would be good to share how my situation turned out, especially since it seems to not be an uncommon occurrence. If you choose to just buy a replacement tool/part and not call customer service to seek other options, by all means do so; but there’s no need to speculate on my decision to contact Bosch. I chose to call and ask what else I could do, I was not rude or demanding, and it took me no more than 15 minutes between my two calls. I am happy with the result, as it saved me $57, and maybe others will save some money if they end up in a similar bind.

Thanks again everyone for the helpful tips

-- Don't think outside the box. The box was never there.

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