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View Greg..the Cajun  Box Sculptor's profile

Amazon Incompetence...amazing what a few hours can change...

by Greg..the Cajun Box Sculptor
posted 04-30-2013 11:09 PM


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77 replies

77 replies so far

View Cosmicsniper's profile

Cosmicsniper

2199 posts in 1796 days


#1 posted 04-30-2013 11:19 PM

I’d call Sawstop directly.

Sorry, about your problem. That really blows.

-- jay, www.allaboutastro.com

View deezldub's profile

deezldub

13 posts in 498 days


#2 posted 05-01-2013 12:00 AM

Call your local woodcraft store, their the same price if I remember correctly

-- Steve

View DocSavage45's profile

DocSavage45

4930 posts in 1480 days


#3 posted 05-01-2013 12:19 AM

Wow ! and Dam! Sorry to hear the bad news. Hope something happens to get you back to work.

-- Cau Haus Designs, Thomas J. Tieffenbacher

View poopiekat's profile

poopiekat

3601 posts in 2372 days


#4 posted 05-01-2013 12:48 AM

I hate to ask, but I’m not sure. If I understand correctly, when you buy from Amazon you’re dealing with a third party, not purchasing from Amazon itself. The sellers/shippers get the sale, give Amazon a commission or whatever, and ship the product to you. And Amazon doesn’t really get their hands dirty. Is this correct? Please set me straight on this, I’ve only bought books and DVDs with no problem thru Amazon, but I’d be hesitant on larger purchases because of the structure behind the sale. Oh, and sorry to hear of your difficulties, Greg!

-- Einstein: "The intuitive mind is a sacred gift, and the rational mind is a faithful servant. We have created a society that honors the servant and has forgotten the gift." I'm Poopiekat!!

View gfadvm's profile

gfadvm

10776 posts in 1328 days


#5 posted 05-01-2013 12:54 AM

Sorry to hear that Greg. That sucks big time and not sure what recourse you have.

-- " I'll try to be nicer, if you'll try to be smarter" gfadvm

View JustJoe's profile

JustJoe

1554 posts in 676 days


#6 posted 05-01-2013 12:55 AM

It depends on what you buy. Amazon has its own warehouses selling things and there are thousands of “affiliates” who also sell stuff. You have to look at the seller name on each item.

-- This Ad Space For Sale! Your Ad Here! Reach a targeted audience! Affordable Rates, easy financing! Contact an ad represenative today at JustJoe's Advertising Consortium.

View poopiekat's profile

poopiekat

3601 posts in 2372 days


#7 posted 05-01-2013 01:08 AM

Thanks, justjoe! So.. wonder who/where the saw is coming from? I hate to say it sounds like a crappy business model, what with the uber-rich Jeff Bezos or whatever his name is…..

-- Einstein: "The intuitive mind is a sacred gift, and the rational mind is a faithful servant. We have created a society that honors the servant and has forgotten the gift." I'm Poopiekat!!

View Milo's profile

Milo

851 posts in 1957 days


#8 posted 05-01-2013 01:57 AM

I avoid Amazon like the plague. They don’t think they owe the customer $&:?.

-- Beer, Beer, Thank God for Beer. It's my way of keeping my mind fresh and clear...

View quicksilver's profile

quicksilver

176 posts in 1225 days


#9 posted 05-01-2013 02:42 AM

I don’t really see much in the way of discounts from Amazon any more.
Thanks for the info

-- Quicksilver

View NiteWalker's profile

NiteWalker

2710 posts in 1214 days


#10 posted 05-01-2013 02:47 AM

That really does suck.
I’ve been buying from amazon for years, and any time I had an issue they took care of it in my favor.

About your situation, I would call them and cancel the order and order from highland hardware.

-- He who dies with the most tools... dies with the emptiest wallet.

View nwbusa's profile

nwbusa

1016 posts in 924 days


#11 posted 05-01-2013 02:55 AM

That does suck. I have bought hundreds of items from Amazon going back over ten years and on the rare occasion there was a problem, they always took care of me, even when the item wasn’t sold directly by them. I’d call them back, speak to a manager, and I bet they will make the effort to make it right. Sometimes, the frontline CS grunts can be… less than stellar. And that goes for every company.

-- John, BC, Canada

View gtbuzz's profile

gtbuzz

354 posts in 1079 days


#12 posted 05-01-2013 02:58 AM

Really sorry to hear about your problems with Amazon. I’ve ordered a few things from them that had to be delivered via freight and haven’t had a problem. In fact, I’d say a rather sizable chunk (I’d guess maybe a third?) of my yearly discretionary spending goes to them (love the convenience) and I rarely have a problem. I think if I had an issue like you did I would have to really rethink that.

I will say this though – in the instances where I did have problems, persistence pays off. Their customer service has usually been decent with me (actually pretty good if you want to compare with companies that offshore their CS…. AT&T, I’m, looking at you), but in the instances where it didn’t work out for me, try again. You’ll get someone different. I know they’ve wronged you but try to remain courteous (not saying you haven’t) and above all, remain persistent.

It stinks that the saw is out of stock too since there’s not a whole lot that can be done about that until they get some. I see that the 30” PCS (both 3hp and 1.75) are out of stock on their website; is either one of those the model you ordered? You could try to get them to gve you a free upgrade to another model, but that might screw things up with getting your rebate processed. In the past when Amazon has screwed up parts of my order, I’ve been able to get them to give me a store credit, usually about $20 or so, so you might want to try that as well. Usually their CSR’s don’t offer that up, but they have it to me if I “suggested” they owed me. Might also want to mention that you were treated poorly by a previous CSR. Maybe you’ll get lucky and find someone that’s the opposite and really does care (they’re out there).

One other thing I can say though, is that unless SawStop doesn’t have any of the saws available immediately in their supply chain, you’re likely looking at a much shorter wait than that. In my experience, they’ve tended err on the long side with backordered delivery dates. Might also want to do what comicsniper recommended and give SawStop a call directly to see if they can help out. I had a problem when I ordered mine (Rockler screwed up part of the order) and the SawStop people were wonderful and even called the local store on my behalf to straighten everything out for me.

Good luck with getting this squared away, really hope you’re not out a saw for that long.

View Greg..the Cajun  Box Sculptor's profile

Greg..the Cajun Box Sculptor

5034 posts in 1946 days


#13 posted 05-01-2013 05:08 AM

The SawStop was advertised as IN STOCK and SOLD by Amazon. They even sent me a email saying it was shipped and it had a confirmation # and would be delivered May 2nd. I have bought many things from Amazon for years but apparently they were not interested in doing anything to do what they promised and had no concern that it would cause me to not be able to work because of their screw-up. The offered me a $100 credit…I guess the think 3+ weeks of down time in my shop is only worth $100…I went on their website and cancelled the order.

-- If retiring is having the time to be able to do what you enjoy then I have always been retired.

View Alan72's profile

Alan72

94 posts in 670 days


#14 posted 05-01-2013 05:24 AM

Call Saw Stop and ask where you can buy one locally. I ordered the contractor saw from Amazon late, around 3am after sleeping on it I woke up 10am and cancelled my order, the rep from Amazon said it was too late and it was being ship out and I would receive the saw in 5 days. I couldn’t believe that they couldn’t stop the shipment since it didn’t even leave the warehouse. I bought the PCS 1.75hr from a dealer 20mins from me and it was cheaper then Amazon.

View Fred Hargis's profile

Fred Hargis

1742 posts in 1131 days


#15 posted 05-01-2013 11:26 AM

I’m also surprised by what happened, after buying hundreds of items from them (none as big a deal as a SS) I’ve never had a problem of any kind. That’s a bummer….

-- Our village hasn't lost it's idiot, we sent 'em to Washington.

View Marcus's profile

Marcus

1044 posts in 657 days


#16 posted 05-01-2013 11:38 AM

I love Amazon on use it constantly, but there is no way I would buy something like this from them. There is something to be said on dealing locally with someone on a big purchase. Im assuming a similar situation could possibly happen if you purchased through Woodcraft or the like, but at least you would have a relationship w/ the store owner from the purchase and they would work to make it right.

good luck w/ your purchase.

View Tedstor's profile

Tedstor

1369 posts in 1270 days


#17 posted 05-01-2013 11:48 AM

I too have bought several dozen items via Amazon. Never had a problem.
I guess what can be learned from this episode is:
1- “In stock” means absolutely nothing. I’ve actually been burned before by Sears when I ordered a part that was “in stock”, only to learn more than a week later that it was actually back-ordered. Grrrr! I wasted a lot of time waiting for a part that was never to arrive.
2- Don’t sell your current tools until your new tool physically arrives at your door. Unless you can live without said tool for a few weeks. Delivery estimates are nothing but weak promises.

Regretably, most every e-tailer is guilty of poor CS from time-to-time. Buying products from a brick and mortar is often more expensive, but as this case illustrate, can result in better CS and less frustration. I think I’ll avoid large purchases over the internet in the future.

View BinghamtonEd's profile

BinghamtonEd

1274 posts in 1007 days


#18 posted 05-01-2013 12:27 PM

I’m actually surprised that you had a bad experience with their customer service. I order a lot from Amazonn, and I’ve only had to deal with their CS twice, and both times it was not their fault (item damaged in transit) and they had a new one out to me before I even got the damaged item in the mail to return. The priciest thing I’ve ever ordered from them was my DW734 planer, no problems. That being said, if I was dropping that kind of cash on a saw, I’d want to get it from some place within driving distance (I’d drive the 2.5 hrs to Woodcraft).

-- - The mightiest oak in the forest is just a little nut that held its ground.

View helluvawreck's profile

helluvawreck

15661 posts in 1504 days


#19 posted 05-01-2013 01:03 PM

I buy a lot of things from Amazon and get fast service and have never had a problem. However, I would probably not buy something like an expensive table saw from them.

helluvawreck aka Charles
http://woodworkingexpo.wordpress.com

-- If a man does not keep pace with his companions, perhaps it is because he hears a different drummer. Let him step to the music which he hears, however measured or far away. Henry David Thoreau

View mds2's profile

mds2

238 posts in 582 days


#20 posted 05-01-2013 01:35 PM

I’m kind of surprised with your customer service experience too. We buy tons of stuff from amazon and have dealt with their customer service many times without any issue.

Selling your saw before you got your new one is your fault though. Don’t put the cart before the horse, especially if you have work that needs to be done. I would have waited until after I got the new saw, set it up, used it for a couple days to make sure everything is as it should be and THEN put the old saw up for sale.

Good luck with your saw, I hope it comes sooner than expected.

View HorizontalMike's profile

HorizontalMike

6928 posts in 1552 days


#21 posted 05-01-2013 01:38 PM

Greg,
Unfortunately that three weeks of ‘down time’ is related to your premature sale of your old TS. Yeah, it bites knowing that you could of held on to the old TS just a bit longer. Good luck with the alternative purchase methodology.

-- HorizontalMike -- "Woodpeckers understand..."

View CharlieM1958's profile

CharlieM1958

15693 posts in 2856 days


#22 posted 05-01-2013 01:45 PM

Ditto on those who have purchased a lot from Amazon without a problem. Of course, a 99.9% satisfaction rating doesn’t help if you are in the .1 %.

Maybe the best you can do is make lemonade out of these lemons. It could be a good opportunity to whittle down that honey-do list of tasks that have nothing to do with woodworking.

-- Charlie M. "Woodworking - patience = firewood"

View Roger's profile

Roger

14447 posts in 1442 days


#23 posted 05-01-2013 01:53 PM

Sorry to hear of this bad luck, and bull__! Hope you can get your saw, soon. This kind of stuff is very frustrating

-- Roger from KY. Work/Play/Travel Safe. Kentuk55@bellsouth.net

View Greg..the Cajun  Box Sculptor's profile

Greg..the Cajun Box Sculptor

5034 posts in 1946 days


#24 posted 05-01-2013 02:27 PM

I was also surprised at their lack of doing the right thing when it counted…As I said, I have bought merchandise and tools very many times from Amazon without a problem but these were things that were not really important to me if I did not get them when promised. But the table saw is critical and while it is important to me they could have not cared less that they let me down big time and made no effort to resolve their screw up.

It is real easy for some of you to say it is my error in selling my Grizzly cabinet saw before receiving my new saw but not all of us have all the extra shop floor space needed to do that. Unlike Amazon, at 65 years of age, as a person who has been self employed all of working life… happy clients are a #1 top priority to me and I always do whatever it takes to keep it that way.

-- If retiring is having the time to be able to do what you enjoy then I have always been retired.

View Kreegan's profile

Kreegan

1452 posts in 784 days


#25 posted 05-01-2013 02:32 PM

I actually did a 3 month contract at Amazon as a software developer. You need to understand that the company runs on the thinnest of razor thin margins and hires and pays accordingly. The technical people were top quality, but a lot of the business, customer service, marketing and product people were of random jackass off the street quality. If you have a bad CS experience, just call back and try someone else. It’s pretty much the essence of a crapshoot.

Also don’t trust them when they say something’s in stock, particularly if it says something like “Only 3 left in stock, order soon!” They have fulfillment centers all over the place and it’s simply not possible to keep a real time inventory with that kind of setup. It’s a race condition if there’s low stock of something and you and someone else order at the same time. Also they regularly oversell because they have such strong channels with most of their vendors that they can get the items posthaste if need be. Obviously that wasn’t the case with Sawstop, which is unfortunate.

I love Amazon, am a prime member, have an Amazon rewards card and order hundreds of dollars worth of products from them every month. But I am aware of their limitations and shop accordingly. Don’t order anything time sensitive from them if you can get it locally. Don’t order anything very expensive from them. Of all the thousands I’ve spent on Amazon over the years, I think the $269 John Deere power wheels tractor I got for my son a month ago is the most expensive thing I’ve ever bought from them. Don’t order books from them any more. Their shipping monkeys see a book and go out of their way to package it in such a way that it gets damaged in transit.

View Woodwrecker's profile

Woodwrecker

3591 posts in 2213 days


#26 posted 05-01-2013 02:54 PM

On a much smaller scale, I was just told by Popular Woodworking that a book I returned wouldn’t be credited back to my card for up to 8 weeks….really?
Customer service just ain’t what it used to be.
Good luck with your dilemma.

-- Having fun...Eric

View Tedstor's profile

Tedstor

1369 posts in 1270 days


#27 posted 05-01-2013 03:51 PM

Out of curiousity Greg, what could Amazon have done to remedy the situation to your satisfaction??
My understanding is that they (half-heartedly) admitted their error, offered a refund or $100 credit. Was there something else they could have done, after the fact, to make you a happier customer?

View toolie's profile

toolie

1746 posts in 1266 days


#28 posted 05-01-2013 08:34 PM

happy clients are a #1 top priority to me and I always do whatever it takes to keep it that way.

sound business philosophy. however, with the continued evolution of the mega-retailer, each individual customer is increasingly expendable. ten years ago, i go a refurbished finish nailer and it was defective. as amazon didn’t have any more refurbished units, they offered a refund, or having it repaired. they handled everything relative to the repair and i still use it. i seriously doubt they would do that today.

-- there's a solution to every problem.......you just have to be willing to find it.

View PurpLev's profile

PurpLev

8476 posts in 2286 days


#29 posted 05-01-2013 08:44 PM

sorry to hear you’ve run into a pickle.

but in all fairness – it isn’t Amazon’s fault you sold your Grizz saw and am now without a saw. I personally always make sure I overlap the time I get a new replacement with the unit it needs to replace -after all, even if you got the SS as planned – who’s to guarantee that the unit isn’t faulty? and you would have to deal with a return/exchange – or SS tech support to get it resolved, and that could also take some time – in which you would be sawless still.

heck – they offered you $100 credit – I don’t know any woodworking supplier that would offer you that if they end up running out of stock.

hope you get your saw soon

-- ㊍ When in doubt - There is no doubt - Go the safer route.

View Greg..the Cajun  Box Sculptor's profile

Greg..the Cajun Box Sculptor

5034 posts in 1946 days


#30 posted 05-01-2013 09:02 PM

Kreegan….I really have no interaction with their “top quality tech people” and apparently their tech department is not good enough to keep track of their inventory or otherwise they would have not emailed me and said it was shipped and included a tracking number.

Tedstor… if Amazon had handled it professionally they would have immediately located another saw and had it shipped right away since it was their screw-up. A company their size most certainly has the ability to fins and have another saw shipped if they wanted to.. Their refund offer was a joke because they did not deliver what they promised and I hardly consider a token $100 credit on the saw as any satisfaction for the loss of productivity in my shop. I spoke with SawStop customer service and they are most certainly more professional.

toolie…you definitely are correct that the mega-retailers consider us increasingly expendable.

-- If retiring is having the time to be able to do what you enjoy then I have always been retired.

View Greg..the Cajun  Box Sculptor's profile

Greg..the Cajun Box Sculptor

5034 posts in 1946 days


#31 posted 05-01-2013 09:14 PM

Purplelev…It is Amazon’s fault…the reason I sold my saw was because Amazon sent me a shipping confirmation and tracking # saying GUARANTEED delivery in 2 days. If they did what they promised I would not have this problem…
Why send a shipping confirmation and tracking # with guaranteed delivery if it is not in stock…??? I don’t need their $100 discount on the saw…I need the saw…not lost unproductive time..
Maybe you would personally make sure your new replacement saw is delivered before selling you old one but not all of us have all that extra space in the shop

-- If retiring is having the time to be able to do what you enjoy then I have always been retired.

View JoeinGa's profile

JoeinGa

3194 posts in 645 days


#32 posted 05-01-2013 09:40 PM

So what was in the 45lb box they did send?

-- Perform A Random Act Of Kindness Today ... Pay It Forward

View Greg..the Cajun  Box Sculptor's profile

Greg..the Cajun Box Sculptor

5034 posts in 1946 days


#33 posted 05-01-2013 11:37 PM

joein10asee…I have no idea…I cancelled the Amazon order and told the shipper to send whatever it is back to Amazon.

-- If retiring is having the time to be able to do what you enjoy then I have always been retired.

View kdc68's profile

kdc68

1969 posts in 914 days


#34 posted 05-01-2013 11:52 PM

Greg....I read your forum topic and skimmed through the responses so I apologize if I repeat anything already mentioned. I would cancel your order and purchase with a local dealer or Woodcraft, and that new order should arrive long before May 25th….I agree that it is clearly Amazon’s fault since they sent the delivery confirmation….

-- Measure "at least" twice and cut once

View Lenny's profile

Lenny

1252 posts in 2165 days


#35 posted 05-02-2013 12:22 AM

Greg, sorry to learn of your troubles. If you haven’t already, I would contact SS now, explain what happened and see if they will honor the free upgrade deal when/if you still purchase a SS. The vendor probably won’t be able to honor it but SS might let you go through them for it. Good luck.

-- On the eighth day God was back in His woodworking shop! Lenny, East Providence, RI

View ChuckV's profile

ChuckV

2411 posts in 2165 days


#36 posted 05-02-2013 12:47 AM

Sorry to hear about your troubles.

I received a 50 lb bench grinder from Amazon today, and had to laugh when I opened the outer Amazon box to reveal the inner Delta box:

I took some pictures in case there was any damage, but the Delta box was very well packaged. The grinder is fine despite its upside-down journey.

-- “That it will never come again / Is what makes life so sweet. ” ― Emily Dickinson

View Greg..the Cajun  Box Sculptor's profile

Greg..the Cajun Box Sculptor

5034 posts in 1946 days


#37 posted 05-02-2013 01:17 AM

I ended up driving to PMC Machinery in Hammond, La and buying a Saw Stop. They were about $100 cheaper than Amazoon but I did have to pay taxes so I ended up paying a little over $100 more.
However, sometimes bad luck happens in multiples because when I got back home and opened the box with the rip fence it was missing all of the hardware mounting kit and instillation instructions…The box was re taped and sealed and apparently someone opened it and took out the hardware kit & instructions and re taped the box.

I will call SawStop in the morning and get them to send me the missing stuff instead of PMC machinery…all they would do is rob some one else’s parts to give me what was taken from my box.

-- If retiring is having the time to be able to do what you enjoy then I have always been retired.

View DocSavage45's profile

DocSavage45

4930 posts in 1480 days


#38 posted 05-02-2013 01:44 AM

Damn Dude, You need a break!

-- Cau Haus Designs, Thomas J. Tieffenbacher

View Marcus's profile

Marcus

1044 posts in 657 days


#39 posted 05-02-2013 10:39 AM

I find it interesting that you’re not steaming mad at the retailer this time. You went with the big big box store to save a buck and I presume the convenience of free home delivery. I would be more upset with the current store than amazon for presumably selling you a saw that has been opened/altered and is short parts. Won’t you be without a saw for a while until this is resolved too?

I would hope the difference would be that the local retailer would be quicker or more willing to respond to the issue. Good luck in getting it all straightened out. Even with all of your hassles, I am still quite green with envy over your purchase.

View BinghamtonEd's profile

BinghamtonEd

1274 posts in 1007 days


#40 posted 05-02-2013 12:10 PM

Maybe it’s time to rethink your purchase. This model has the same “stop the saw when your finger hits the blade” safety features.

Seriously, though, your situation really sucks, hopefully you catch a break!

-- - The mightiest oak in the forest is just a little nut that held its ground.

View NiteWalker's profile

NiteWalker

2710 posts in 1214 days


#41 posted 05-02-2013 01:44 PM

Really sorry to hear you’re having such a crappy time with all this…
I hope that once you get your saw in complete working order you’ll be pleased with it and just be glad you don’t have to do it all over again.

-- He who dies with the most tools... dies with the emptiest wallet.

View Rxmpo's profile

Rxmpo

250 posts in 2383 days


#42 posted 05-03-2013 06:56 AM

Wow, I just bought one from them too at the 11th hour to qualify for the SS deal. I have spoken to them and received emails from my “concierge” rep for large item purchases. I didn’t sell my other saw yet (not worth much) but hope not to have problems like waiting three weeks either. I have bought large items from them in the past without issue. Sorry you got the bad apple.

However, I did buy my wife’s engagement diamond online from Blue Nile (yes people told me I was crazy) but the jeweler who appraised it couldn’t believe the quality for the price. (Highly recommend) Plus a 3hp table saw is much harder to lose than a diamond, so not worried…...YET!!

Good luck with the new saw.

View iminmyshop's profile

iminmyshop

112 posts in 632 days


#43 posted 05-03-2013 10:25 AM

Your Amazon experience is unfortunate and, contrary to my own experience with them unusual. They have always gone out of their way to make things right. This sounds like one of their third party contractors that went off the rails. I hope you post your experience on the Amazon site or at least direct their attention to your comments on this site. Losing time in your shop for weeks has to really be be hard. I hope you at least enjoy your new saw.

View Caman's profile

Caman

3 posts in 582 days


#44 posted 05-05-2013 03:22 AM

Honestly I don’t see why you’re so mad at Amazon, you’re the one who sold the old saw not them. What would have happened if the SS came on time and when you opened the box there were parts missing or damaged? You still would have been out of work for a few days if not weeks getting the proper parts. Personally if I were purchasing something that I absolutely relied on to make money I would keep the old one until I knew the new one was going to work for me and be there when I needed it, kinda like a woman… ;) :D JK.

I have bought literally 1000’s of dollars of items from Amazon and never had one single issue with them or any of their sellers. In fact I am in the middle of a commercial businesses bathroom remodel and purchased over $5000 of items from them in the last month. Including and not limited to 5 Toto toilets, 2 urinals, 7 Sloan flush valves, 7 auto flush sensors, Xcelerator hand dryers, 4 auto faucets, and a myriad of other misc. items. Everything came in on time(or early) and the one item I had an issue with was one of the Xcelerator hand dryers, it came in the appropriate box for what I ordered, but when I opened it(factory sealed) it was the incorrect model. It was clearly not Amazons fault so I called the manufacturers CS to get it straightened out, they talked to me like I was a moron and you could feel the ladies eyes rolling when I was explaining the issue. She pretty much said I need to contact Amazon, so I did, and within 5 minutes of me asking for a return authorization I get an email from an actual human being(clearly not a computerized response) saying they apologize for the inconvenience and will be next day airing me a replacement at no cost, and I just need the bad one boxed up and ready for UPS to pick it up. Now that is some pretty awesome CS if you ask me!

And if you’re wondering why I purchased everything through Amazon? I prefer to spend my time working wisely, not running around town wasting gas and searching for the correct yet overpriced items, or having to order through a supply warehouse and paying their insanely high shipping prices, and usually needing to order through multiple vendors(saves paperwork). Amazon is a one stop shop that delivered everything directly to my door on-time and saved me a TON of money and time.

View Greg..the Cajun  Box Sculptor's profile

Greg..the Cajun Box Sculptor

5034 posts in 1946 days


#45 posted 05-05-2013 03:58 AM

Caman…you are dam right I am mad at amazon….If they would not have said they shipped it and I would have it in a few days and even sent a tracking # I might feel different ...but I expect professionalism from a company this size. They could have found one and had it shipped immediately since it was their screw up…

Buying a Saw Stop is not like your toilet, urinals and accessories where I can run down to the local supply store and get them in a pinch.

-- If retiring is having the time to be able to do what you enjoy then I have always been retired.

View Caman's profile

Caman

3 posts in 582 days


#46 posted 05-05-2013 04:25 AM

You missed my point, what would you have done if the SS came in damaged or missing pieces?? ###cough###cough### PMC Machinery###COUGH### Sh!t happens and YOU are the one who put yourself in this situation NOT them. And I’m pretty certain you contacted Amazon with the same “professionalism” you display in these posts. :rolleyes: Which is why you received the same “professionalism” in return.

And YES my plumbing supplies are EXACTLY like your SawStop. The TOTO tankless toilets are not stocked anywhere, they are a special order. Since the hand dryers come in multiple colors, voltages, and nozzle arrangements they are normally not stocked and usually need to be ordered. And the automatic faucets that the customer wanted are not a stock item either. FYI…these items are not pieces that can just be picked up at your local Menards, HD, or Lowes! My local plumbing supply store is almost an hour away!

View Greg..the Cajun  Box Sculptor's profile

Greg..the Cajun Box Sculptor

5034 posts in 1946 days


#47 posted 05-05-2013 05:18 AM

That is a load of baloney…Amazon is the one that screwed up and you can brown nose them all you want…but they still promised something they did not deliver… and did not make any effort to get it right.

At 65 and having worked for myself all of my life I have always gone above and beyond what it necessary to get the job done and have a long track record of very satisfied clients… My professionalism is second to none.. and who the hell are you to question it…some plumber with absolutely no woodworking posts

-- If retiring is having the time to be able to do what you enjoy then I have always been retired.

View poopiekat's profile

poopiekat

3601 posts in 2372 days


#48 posted 05-05-2013 02:29 PM

Greg TCBS: I admire your candor throughout your ordeal, But something needs to be said here: If you relate a story about a personal misfortune in these forums, some mean-spirited people will perceive it as a weakness, a vulnerability on your part. They will then find the words to humiliate and criticize you, and throw salt in the open wound. I found your thread informative and engaging, but indeed it is difficult to speak of a bad experience without a feeble-minded few to jump on it and amuse only themselves. This is not the Lumberjocks mission, I’m sure. It just happens.

-- Einstein: "The intuitive mind is a sacred gift, and the rational mind is a faithful servant. We have created a society that honors the servant and has forgotten the gift." I'm Poopiekat!!

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Milo

851 posts in 1957 days


#49 posted 05-05-2013 02:55 PM

Geez people, your starting to sound like a Micronsoft/Apple crowd!!!

EVERYBODY, Take a DEEEEEEEEEEEEEEEPPPPPPPP breath and exhale!

Greg came to share his experience. Don’t attack him for it. Unless you work for Amazon, why are we ragging on the guy? Do we just like piling on?

Can all of you GUARENTEE Greg would have a buyer for his old saw if he had waited? Can you GUARENTEE he’d have all the room for two saws if he’d waited? Can you NOT see why he wouldn’t be confident, having a tracking number and delivery date GUARENTEED (allegedly)?

Seriously, ya’ll sound like a bunch of Apple fanatics. Give the guy a break.

Milo

-- Beer, Beer, Thank God for Beer. It's my way of keeping my mind fresh and clear...

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muleskinner

668 posts in 1074 days


#50 posted 05-05-2013 03:17 PM

OT

First – I use Amazon for music, books, streaming video, household items and woodworking supplies. I am a Amazon Prime subscriber.

I’ve seen a fair amount of Walmart bashing in various threads and I agree with the school of thought that it has a negative effect on local retail economies. But at least Walmart offers some level of employment to local residents. If I spend a dollar at Walmart at least a few cents goes back into my community in wages, business taxes, etc. Amazon’s contribution to local economies is nil (aside from maybe an extra UPS driver). Amazon has zero employees in all but a few local areas. When I spend a dollar on Amazon absolutely nothing goes back into my local economy.

Amazon is to local retailers as China is to American manufacturing.

-- Visualize whirled peas

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