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Fun with Home Depot online ordering

by Tennessee
posted 06-15-2012 12:32 PM


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63 replies

63 replies so far

View crank49's profile

crank49

3524 posts in 1723 days


#1 posted 06-15-2012 01:04 PM

I couldn’t agree more about their dumbazz website.
I hate to go there to look for anything.
Usually go to Lowes or any other website to research anything.

-- Michael :-{| “If you tell a big enough lie and tell it frequently enough, it will be believed.” ― A H

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Brohymn62

120 posts in 1008 days


#2 posted 06-15-2012 01:24 PM

I’ve never used HD online… but I’m always weary of big box online websites for that reason… thanks for the review!

-- Chris G. ; Los Angeles, CA

View Gene Howe's profile

Gene Howe

6058 posts in 2181 days


#3 posted 06-15-2012 01:45 PM

My experience is that their own store employees cannot effectively use HD’s web site.

-- Gene 'The true soldier fights not because he hates what is in front of him, but because he loves what is behind him.' G. K. Chesterton

View Bill White's profile

Bill White

3589 posts in 2713 days


#4 posted 06-15-2012 01:56 PM

Uhh, Paul??? I worry about fellas who call a vacuum “beautiful”. :)
You’re absolutely correct about some of the HD experiences. Lowe’s is kickin’ some major butt here in the Tupeol area. High explosives in HD wouldn’t hurt anything but spiders.
Bill (and I also have a Ridgid vac)

-- bill@magraphics.us

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CharlieM1958

15817 posts in 2971 days


#5 posted 06-15-2012 01:57 PM

That’s funny.

It amazes me how some of the biggest companies seem to have the lousiest web sites. Lowes and Sears are just as bad, IMO.

-- Charlie M. "Woodworking - patience = firewood"

View Tennessee's profile

Tennessee

1578 posts in 1267 days


#6 posted 06-15-2012 02:12 PM

Awww, c’mon, Bill. Can’t you find beauty in a wonderful orange and black vacuum cleaner that looks a little bit like a squat R2D2? You almost feel sorry for it. I keep it right under the bench I work at most, always ready for action! Right next to the little refridgerator that keeps my beer and Powerade cold! (Mostly beer)

-- Paul, Tennessee, http://www.tsunamiguitars.com

View a1Jim's profile

a1Jim

112936 posts in 2330 days


#7 posted 06-15-2012 02:32 PM

Dealing with big companies is a lot like dealing with the government.

-- http://artisticwoodstudio.com Custom furniture

View tyskkvinna's profile

tyskkvinna

1308 posts in 1738 days


#8 posted 06-15-2012 02:35 PM

Around here HD is King and Lowe’s is a pain… funny how it flip-flops depending on the locality.

I tried ordering from their websites (HD and Lowes) and it’s always been obnoxious. Now, if I need something not in the store, I order from a direct supplier.. generally cheaper and more specialty.

-- Lis - Michigan - http://www.missmooseart.com - https://www.etsy.com/people/lisbokt

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MonteCristo

2098 posts in 941 days


#9 posted 06-15-2012 05:31 PM

I am not a big HD fan, especially online. I was recented down in Bellingham WA and stopped by after having seen some great stuff online that I knew was not available in Canada. They had almost none of it at their store. Bummer.

Years ago I discovered that if you are foolish enough to go to the checkout with something that does not have a barcode on it, you had best have agood book to read. You’ll be there a while !

But I will grant that HD usually has a lot of choice, better than their nearest rival here on Vancouver Island.

I have bought a lot of bandsaw blades from http://www.spectrumsupply.com/. They don’t have small carbide blades but the bimetal ones are also very ggod.

-- Dwight - "Free legal advice available - contact Dewey, Cheetam & Howe""

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AKSteve

444 posts in 1056 days


#10 posted 06-15-2012 05:38 PM

While I do like Lowe’s better, I still go to HD because they are cheaper. And I did get an awesome deal on a Rigid Planer. so I always go back there and wonder the isles for close outs. You just never know what you going to find. Lowe’s has a better selection of S4S wood but HD does have Maple, and as a matter of Fact I found some really good S4S Curly Maple in the bin and scarfed that up big time.

-- Steve - Wasilla, Alaska

View None999's profile

None999

24 posts in 938 days


#11 posted 06-15-2012 06:38 PM

Try dealing with HD online in Alaska. The vast majority of their online listings include the advisory, “This item cannot be shipped to the following state(s): AK,HI” and the PC 4216 dovetail jig I recently purchased was no exception. While Lowe’s has a comparatively friendly special order process, with HD, I had to go to a local customer service desk, so they could call a customer service desk in the Lower 48 who would ship the item to a distribution center in Washington state, who would then ship the item to my local store. They didn’t charge me anything for shipping but at the time of purchase, the store in the Lower 48 charged their sales tax, which was then credited back to me when the item was received here. All of this took almost three weeks, two phone calls to the Lower 48, the advice of an HD manager, and two trips to my local HD.

-- None

View AKSteve's profile

AKSteve

444 posts in 1056 days


#12 posted 06-15-2012 11:01 PM

PetersCreek, which HD do you go to ? I live pretty close to the one in Wasilla, but your right I don’t think i would ever order online with anyone up here, most of the time is more expensive than what your buying LOL. And SBS forget about it those people have next to nothing in there stores and too bad too, I would rather support local businesses.

-- Steve - Wasilla, Alaska

View lumberjoe's profile

lumberjoe

2847 posts in 1001 days


#13 posted 06-15-2012 11:30 PM

Quick tip on home depots website

www.homedepot.com – sucks
contractorservices.homedepot.com – much better

-- www.etsy.com/shop/KandJWoodCrafts

View Mainiac Matt 's profile

Mainiac Matt

4485 posts in 1081 days


#14 posted 06-16-2012 02:36 AM

around these parts…. HD still has the upper hand.

Lowes is quite a bit more expensive.

I actually prefer NOT having dozens of employees around asking if they can help me.

Half the time, they don’t really know so much about the products, so I’d rather just figure it out on my own without a lot of people interupting me.

as far as lumber goes….

I go to HD when I need a couple 2Xs or deck screws, etc…

But on my last two construction projects, I faxed the HD contractor my material list to see if they would be competitive…... NOT EVEN CLOSE!!! I got much better pricing from the “real” lumber yards.

I will say this…. I’ve had VERY good luck with Baehr paints and exterior stains…. and Consumer’s Reports rates them very high.

-- Pine is fine, but Oak's no joke!

View Lyndsey_HD's profile

Lyndsey_HD

5 posts in 923 days


#15 posted 06-16-2012 04:24 PM

Hi Paul,

I apologize that you encountered several hurdles with your online experience. I would like to hear more about your experience and understand what went wrong. We are continuosly listening to our customers and making improvements to our site and service to better serve your needs. Would you mind emailing me your order details so I can review the issues with shipping and receipt? I look forward to hearing from you and I hope that you will consider giving us another shot! We truly appreciate your business and care about your experience.

Thank you,
Lyndsey Sims
Resolutions Manager, Homedepot.com
Lyndsey_Sims@homedepot.com

View Dusty56's profile

Dusty56

11686 posts in 2440 days


#16 posted 06-16-2012 06:57 PM

Now look at that , Lyndsey joined us just to help you out !!
How many other companies are lurking in the bushes , waiting to hear something bad about their business ?
Maybe you’ll get rewarded for your input !

-- I'm absolutely positive that I couldn't be more uncertain!

View gfadvm's profile (online now)

gfadvm

11548 posts in 1443 days


#17 posted 06-17-2012 01:52 AM

Keep us posted as to how this works out. HD used to be my go to big box but for the last year the employees (if you can find one that speaks English) just don’t seem interested in helping you. I bought my Ridgid jointer there 3 years ago and talked to the manager about their not stocking blades for it. He agreed that was dumb and promised they would stock them. 3 years and still waiting…....

-- " I'll try to be nicer, if you'll try to be smarter" gfadvm

View Richard's profile

Richard

400 posts in 1444 days


#18 posted 06-17-2012 02:22 AM

Tennessee, one of our local HD’s had that same special awhile back on the Ridgid vac. It was a good deal, I thought about buying a couple of them.

I have a love/hate relationship with HD. On the one hand I live near an extremely busy HD. It’s nuts in there all the time. I love that it’s just a mile away and open until 10PM. I hate fighting my way in and out of the store, you can’t find any help and the isles are clogged with the 8 million other people shopping there at the same time.

Conversely, the next closest HD, about 5 miles away, is a ghost town, always. It is never busy, I get asked multiple times if I need help and I can literally park in the spot closest to the door 9 out of 10 times. I have taken to calling it “Richard’s Private HD”.

My biggest pet peeve with both Lowes and HD is the quality of the lumber. It is not uncommon for me to spend an hour board sorting to find pieces that are acceptable. Unfortunately, the lumberyards around here are not even reasonably competitive, so I only buy from them when I need to.

-- "It ain't what you don't know that gets you into trouble. It's what you know for sure that just ain't so." - Mark Twain

View lumberjoe's profile

lumberjoe

2847 posts in 1001 days


#19 posted 06-17-2012 02:10 PM

I HATE home depot, except for one. There are several either near me or my work (about 7 in total), and they are all the same. Employees more interested in each others personal lives than customer service, the stores are a mess, each store is very large and there is no consistency in the lay out so finding things is tough. and nothing is marked well.

There is one home depot near me that is the complete opposite. The employees there are the friendliest and most helpful (with out being overbearing) of ANY retail store i have ever visited. That general manager is doing something right. That is the only Home Depot on the planet I will step foot in. I worked in big box stores during college at a supervisory level. Having a staff like the one in this store takes a lot of talent

-- www.etsy.com/shop/KandJWoodCrafts

View SignWave's profile

SignWave

135 posts in 1788 days


#20 posted 06-17-2012 03:24 PM

I’ve ordered a couple of things from HD website, and didn’t have problems like the OP. I do find it awkward to navigate the site, however, and rarely bother with the website because it’s difficult to navigate. The reason I ordered from the website is that I had a gift card and wanted a tool, but the selection in the store is…anemic. Mostly, I can get the same thing from another online retailer for less money, with free shipping, and and easier on-line experience.

View bobsmyuncle's profile

bobsmyuncle

110 posts in 1444 days


#21 posted 06-17-2012 05:36 PM

Interesting to hear the orange vs. blue debate. Around here, Lowe’s typically gets my nod. A couple of years ago, I was convinced that you could go postal in the HD and never hit an employee. My time is money and all I want is to be able to find stuff quickly and get an occasional product question answered. What I do hate is people who work in a department that really have no idea of what’s going on. Perhaps worse than saying, “I am sorry, I don’t know.” is to get wrong advice.

I was at a family wedding last night and was talking to my brother who lives in Missouri. He said Lowe’s used to be the only store in town. Recently, Menard’s opened a store and practically overnight Lowe’s has become a ghost town and Menard’s is standing room only. He said that Lowe’s customer service had become the pits and people were more than happy to have an alternative.

Any of these would be preferable to Sears. The final straw for me was on my last trip where I encountered
1. Employees walking the other way and into the back room when they saw me coming.
2. A grunt and a point by a cashier, “That would be in one of those aisles over there.” (pointing to half the department)
3. An “I don’t know what size fits your tool, you’ll just have to look at the labels.” Then he disappeared.
4. Three guys leaning on a lawn mower talking to each other while I was leaving, “I don’t really know the problem
is, people just don’t seem to be shopping here any more,” one said to the others.
5. A complaint letter to the store manager listing the above went completely unacknowledged.

View jpike's profile

jpike

2 posts in 924 days


#22 posted 06-17-2012 06:15 PM

I literally decided on Friday that I’ll never shop on-line with HD again. The last two orders I received were packaged so poorly that it’s amazing no damage had occurred in shipping.

I received my new Makita jig saw on Friday in a box at least 5 times as big as the case. The packing materials were two twisted pieces of brown Kraft paper – no joke. That case was bouncing around in that box all over the place. If I get time, I’ll post pictures. Luckily the Makita case was well designed and the saw was not damaged.

View Dusty56's profile

Dusty56

11686 posts in 2440 days


#23 posted 06-17-2012 10:43 PM

Hey Joe ,
I know you’re not talking about the Westfield store as being the best one locally, so give me a clue which one is.
I’ve had the best luck at the W.Springfield store , and also Chicopee wasn’t bad at the time.
Even went as far as the Hadley location once to get something that none of the locals had. The saddest trip was when I had to go to Connecticut to get all of the items that were on sale in one place : (
Sad that I have to leave town in order to get supplies and service…the local store is less than 4 miles from me !

-- I'm absolutely positive that I couldn't be more uncertain!

View lumberjoe's profile

lumberjoe

2847 posts in 1001 days


#24 posted 06-17-2012 10:56 PM

I live right in the middle of the westfield and west springfiied stores. I would prefer to go to Westfied because the west side store is on the busiest road in the busiest shopping plaza in the area, but the westfield store s awful. I hate the Chicopee store, and the Wilbraham one is worse than (b)lowes – if you can believe that. I also work in Natick MA. The home depot there suffers from a problem someone else mentioned – most employees are non-native English speakers and either they have no clue what I am saying, or I have no clue what they are saying. There is a very large Brazilian presence in Framingham. While friendly, attentive and professional, there is a difinitive language barrier, and I work for a multinational company who’s HQ is in South Africa. I am well accustomed to language barriers and I still have a hard time. I would expect that in a Walmart or a fast food joint, but in a reputable chain selling a lot of very big ticket items in one of the top 5 wealthiest towns in the state? Really Home Depot?
The West Springfield home depot consistently provides the best customer service I have ever had at any retail location, period . It suffers from the same product quality woes that other home depots do, and they are a busy store so they are often out of stock on the loss leaders and big sale items, but it is an absolute pleasure shopping there. Read my table saw review for a good example.

I will say as far as chains go, I would rather go without that go to Lowes. I hate everything about that store and chain.

-- www.etsy.com/shop/KandJWoodCrafts

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Dusty56

11686 posts in 2440 days


#25 posted 06-17-2012 11:05 PM

Go West Springfield !!
Ditto with my feelings towards Lowe’s. Certainly not worth the trip to East Springfield…I’d rather wait a few days for UPS to deliver my order from another company.

-- I'm absolutely positive that I couldn't be more uncertain!

View KenBry's profile

KenBry

449 posts in 1200 days


#26 posted 06-18-2012 01:45 AM

I can tell you as a prior HD part time employee, the stores do vary from one to the next. The one i worked in the employees took allot of pride in what they did. Others i went into, the employees are only interested incooler talk. HD also has a real problem retaining good employees. They play with wages and mess with rules to make it tough for their employees.
It made me really upset when they pulled norton sanding disks and put in those crap diablo. Some one is getting a kickback for that one.

I still try to shop at HD over lowes because I liked the people I worked with. I feel I am helping them when i buy there. I could care less about the corperate idiots gaining a thing.

Hey lyndsey, feel free to contact

-- Ken, USAF MSgt, Ret.

View Tennessee's profile

Tennessee

1578 posts in 1267 days


#27 posted 06-18-2012 12:26 PM

For all the posters, I thought this would start out as just a little laugh, something to take the edge off after the fiasco postings about Laguna! But it looks like the power of LJ speaks again, as we note that Lyndsey from HD has read the post and responded. I personally spent the weekend alternating between my shop and the US Open, so I was not online.
I will respond to Lyndsey today, telling her the true story, really as I posted it, and see what she says. I do shop our local HD since it is usually quiet, but I will also do Lowes since it is bigger than our local HD.

And KenBry, I totally agree with you on the Diablo. I used to buy the Norton, than the Diablo came along, and I tried it, but none of my ROS units can pick up the dust through all those little holes. Bad design. Now I’ve found Klingspor, and that put the problem to bed.

By the way, I went into Lowes looking for a tape measure that also had metric on it. Not one in the store. I went over to HD, and found the same problem, until I looked at their absolutely cheapest unit, a 25 footer for $2.96 on a bottom shelf hidden in the corner. Lo and behold, millimeters!! And it matched up to my 36” expensive millimeter straight edge, so I know the scale is good. (Should have bought two…)

-- Paul, Tennessee, http://www.tsunamiguitars.com

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rkh2

12 posts in 1601 days


#28 posted 06-18-2012 02:05 PM

Noticed your post and have to add my comments since I have worked at a Home Depot for 6 years now. I am an electrical associate, my background being a retired electrician, so I am able to give customers a good experience when it comes to electrical issues. Also my woodworking hobby has helped with any issues relating to questions, solutions to any issues in that arena. My store in Spring Hill, TN puts much emphasis on good customer service, in fact sometimes I think we may do more than what is required, however we believe that a happy customer will be a returning customer. I only used the online ordering once myself and didn’t have any issues with it. We get feedback regularly from our customers that can’t find something we do not stock and I suggest maybe they should try Lowes just up the road and mostly they say no thank you as they can never find help there. Guess it may be what part of the country you live in. Looks like the previous post already is trying to get your experience made right. Not trying to steer anyone’s opinions, or writing this because of my employment, just sharing from what I have experienced.

-- Ron from Lewisburg, TN

View BinghamtonEd's profile

BinghamtonEd

1593 posts in 1122 days


#29 posted 06-18-2012 02:17 PM

I use the HD website for looking at products and customer feedback, and that’s about it, and it’s OK. Supposedly if you enter a review on your product, you get entered into some periodic drawing for some HD gift card or something. Still waiting to strike it big on that one. I try to fill out reviews for the products I’ve purchased, if for no other reason than it is sometimes frustrating how many products I look at have no reviews at all. I have the HD app (also have the lowes and sears apps) for my iPhone that I use for checking to see if an item is in stock locally when I’m not at the computer, and the app is definitely helpful for that (I think the HD is best, then Lowes, and Sears is pretty crappy).

I’m an equal opportunity shopper, Lowes or HD, I go to whichever one is on my way at the time. My wife got me a HD $50 gift card for Father’s Day (don’t know if it’s been activated yet, because she isn’t due for a month and a half :) ) , so I was stoked about that and I’ll probably pick up some router bits or something.

-- - The mightiest oak in the forest is just a little nut that held its ground.

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DamnYankee

3240 posts in 1314 days


#30 posted 06-18-2012 02:28 PM

In NC, I have found over time that Lowes and HD have flip-flopped in terms of customer service, products, etc. I will get ticked off at one and switch to the other. In general I have found Lowes to have a greater breadth of procuct while HD has greater depth (Lowes may have lots of different choices in style/type but a more limited choice in say sizes, whereas HD may not have the number of styles/types but a greater selection in sizes.)
There are some products I (all of us actually) must shop for at one over the other because of the brands they respectively sell (ie HD sells Ridgid and Lowes does not).

-- Shameless - Winner of two Stumpy Nubs Awards

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lumberjoe

2847 posts in 1001 days


#31 posted 06-18-2012 02:31 PM

Ron, I wish all home depots were like your store and employees had your attitude. Customer service does go a long way. As I mentioned, the only home depot in my area I will actually go to is extremely busy, and often out of stock on something I want or need – in which case I tend to order online. However every time I am in there I buy something. Maybe just another package of pocket hole screws, a piece of plywood I may eventually use to make jigs out of, etc. The attitude and tone the employees in that store set make it very conducive to purchasing. Your helpfulness goes along way.

-- www.etsy.com/shop/KandJWoodCrafts

View Tennessee's profile

Tennessee

1578 posts in 1267 days


#32 posted 06-18-2012 02:50 PM

Well, I sent an e-mail to Lyndsey at Home Depot, and described the whole issue as it came down. Remember that I did receive the saw blades, just oddly and with a fair amount of confusion on their part.

She sent me back an extremely detailed e-mail within hours explaining exactly what happened. Said it was her first time posting on LJ, but realizes this is a large community and she intends to pay attention to us better.

Also thrilled me in two other ways.
First, they are in the process of moving their customer service centers back to the USA completely, one in Ogden, Utah and the other in Kennesaw, Georgia. She said the customer service experience is paramount to them, so home it comes. That I liked.
Second, for my efforts, I scored a $75 gift card, which will be mailed to me directly. THAT was nice, and I didn’t expect that! My wife has had her eye on a new grill – I don’t think I’m getting any new tools off that card!
So if that is how they treat their customers, count me in.
And I agree with DYankee on depth of products, save for their stains, oils, varnishes and lacquers. Little shallow there.
Overall, good experience with Home Depot and they will keep getting my dollars.

-- Paul, Tennessee, http://www.tsunamiguitars.com

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Dusty56

11686 posts in 2440 days


#33 posted 06-18-2012 02:54 PM

Good for you , Tennesee : )

-- I'm absolutely positive that I couldn't be more uncertain!

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lumberjoe

2847 posts in 1001 days


#34 posted 06-18-2012 02:57 PM

Great news! I hope they put more effort on cleaning up their brick and mortar customer service as well. I like when a company tires, and that is why I still frequent them. I will never step foot in a Lowes again. I am a fairly educated consumer and usually don’t require assitance. The assistance I get at the home depot in West Springfield is actually exceptional, but I would settle for a lot less – like simply pointing me in the right direction instead of walking me over, or getting the item for me when I request it. That’s all I really need. Lowes cannot even provide that. I had 3 very negative experiences at Lowes:

1 – I bought a patio set there many years ago. 3 days after I bought it, it went on sale for a LOT less. I brought in the receipt and asked if I could get the difference. The clerk told me that it wasn’t a problem, they would return it and resell it. I thought that was great – UNTIL she insisted I go home and bring back the UPC from the box which I had already thrown out. I spoke to the manager who also insisted that was the policy and if I threw it out, I was “out of luck buddy”.

2 – A few years later, I attempted to buy a dryer there. My wife wanted this super fancy 1400$ dryer and they where the only people who had one on display we could check out. I was not going to be talked into the extended warranty. The sales person actually told me “Since you are having this delivered anyway, go home and order it online. If you don’t buy the service agreement it hurts my stores numbers”. I took his advice, only it wasn’t Lowes I ordered it from.

3 – My wife attempted to buy some paint there. After we got the colors mixed they mark the lid and hand it over. The mix was not even close to the color she picked out. She brought it to their attention. The paint guy told her that’s the best he could do as he doesn’t normally work in paint, and he wasn’t going to mix another batch. We both decided that was the absolute last straw and we would never again for any reason step foot in a Lowes.

If they had a guy out in front of Lowes handing out free Unisaws, I would keep driving.

-- www.etsy.com/shop/KandJWoodCrafts

View Tennessee's profile

Tennessee

1578 posts in 1267 days


#35 posted 06-18-2012 03:13 PM

Well, as a final thought, I have always lamented that here in Cleveland, TN, our Home Depot is smaller than our Lowes. I’ve found good things at both, but Joe, you are about dead on, it always seems that when you get down to the nitty-gritty, Home Depot seems to try a little harder and you tend to find little things on unannounced sales, like that 12 gallon Rigid wet vac with leaf blower I found for $45.
And for some reason, when I go through the tool section of a Lowes, they always seem to have this BIG selection – save for the little item I want. Like DYankee said, no depth. Like over the weekend, I stopped in for some allen wrenches. We were next door at a grocery store, I thought get them quick and let’s go home. They were out of allen wrenches!! The guy said “lotta people been through here this weekend”, and walked away. (That helped a lot…)
So I told my wife let’s drive over to HD, where I found my wrenches, AND that 25 ft. inexpensive metric tape measure that Lowes also did not have.

-- Paul, Tennessee, http://www.tsunamiguitars.com

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BinghamtonEd

1593 posts in 1122 days


#36 posted 06-18-2012 03:15 PM

I’m very happy to hear that they’re moving jobs back the the US. Knowing this definitely earns HD some points in my book. Nothing is more annoying than calling for service (never have for HD, though), and speaking with someone who I can’t understand, and clearly has no experience with the product, or the overall product category.

Lyndsey, any idea of a timeline for moving the service work back to the US?

-- - The mightiest oak in the forest is just a little nut that held its ground.

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BinghamtonEd

1593 posts in 1122 days


#37 posted 06-18-2012 03:17 PM

We were next door at a grocery store, I thought get them quick and let’s go home. They were out of allen wrenches!! The guy said “lotta people been through here this weekend”, and walked away. (That helped a lot…)

LMAO, Paul. I wasn’t aware that Father’s Day weekend was the Black Friday of allen wrenches.

-- - The mightiest oak in the forest is just a little nut that held its ground.

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bubbyboy

137 posts in 1446 days


#38 posted 06-18-2012 03:23 PM

I shop at the HD in Cypress Ca. I had shopped there for many years and when, not sure how to spell his name (Nardelli) took over as CEO, he damn near ran HD into the ground single handedly. They quit stocking anything, you could never find what you needed and on and on. I quit shopping there completely! After he took his 272 million dollars after 3 years for reducing there bottom line and left, not hard to do when you layoff all the employees and only have 1 register open at a time, and no product on the shelves, I heard that things were getting better. I have been going back to HD and what a turn around. Plenty of product, plenty of employees to help when needed, as for Lowes here it seems like they hired (Nardelli) they are in the same boat HD was a few years ago, at least here. I shop at HD on a regular basis now and the employee are all friendly and act like they actually want to be there. So, I guess it depends on where you live but I am a happy customer and will be for along time as long as they keep doing what there doing. Ron

-- I just don't understand. I have cut it 3 times and it is still to short.

View Lyndsey_HD's profile

Lyndsey_HD

5 posts in 923 days


#39 posted 06-18-2012 03:24 PM

Hey there BinghamptonEd! Our customer service team is currently in the US but is partly outsourced to a Customer Service company (also in the US). We are opening two brand new, state-of-the art contact center facilities (Ogden and Kennesaw, as Tennesee noted) to centralize our operations and bring our contact centers in-house. This is a big step for HD.com and for our customers! One of the facilities will be just a few miles from the heart of Home Depot – Atlanta, GA. The facilities will be open by October 2012 – so, just a few months away.

Thank you all for welcoming me to LJ community! If you guys need anything, feel free to reach out to me.

Lyndsey Sims
Lyndsey_Sims@homedepot.com

View Tennessee's profile

Tennessee

1578 posts in 1267 days


#40 posted 06-18-2012 03:25 PM

Ed, I was not either! I thought it strange, looking at all those empty peghooks with that guy from Lowes. That was the exact thing that went through my mind – allen wrenches for Father’s Day?
To be totally honest, Home Depot was a little low on allen’s also, but they had sets for me to pick from. Very odd…

-- Paul, Tennessee, http://www.tsunamiguitars.com

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BinghamtonEd

1593 posts in 1122 days


#41 posted 06-18-2012 03:27 PM

I have 5 sets of allen wrenches, between standard and T handle…better teach my daughter how to get gift receipts.

-- - The mightiest oak in the forest is just a little nut that held its ground.

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Tennessee

1578 posts in 1267 days


#42 posted 06-18-2012 03:30 PM

Lyndsey-HD, hope you are a Rigid tool expert – whole LOT of people on here, (over 44,000 active and counting, not counting people who don’t post) who own and buy a lot of woodworking tools. I believe this is the largest woodworking forum online? Or at least in the top two?

-- Paul, Tennessee, http://www.tsunamiguitars.com

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Doss

779 posts in 1017 days


#43 posted 06-18-2012 03:34 PM

Well, I’m a little late to this party, but I had great experience with Home Depot online (the person who responded was American… I’m sure of it for those that think HD only uses foreign call centers).

I’ve grown accustomed to Amazon’s live web help and Home Depot’s is almost the same quality. I don’t know if any of you ever use that, but it’s great when you don’t want to sit on HOLD all day long.

Anyways, the person who helped me made sure I was satisfied (even going as far as getting a few managers involved to get me the discounts I was looking for even though I told him it wasn’t necessary). Overall, I was very happy with their service plus their return policy is awesome (90 days just has to look brand new… you can test tools (not using them for work of course)... try that with Amazon).

The one thing I do not like about HD online is they aren’t exactly straight-forward with their price matching. They said, “Yes, we price match Amazon.” But in actuality, they only price match what Amazon quotes as the retail price. If you’re familiar with Amazon, you know they list the retail price with a strike-through then put their (Amazon’s) price under it. Which is what Amazon sells it for. HD will only match the retail price. That’s just crazy.

Glad you got it straightened out and shared your experience.

-- "Well, at least we can still use it as firewood... maybe." - Doss

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Lyndsey_HD

5 posts in 923 days


#44 posted 06-18-2012 03:37 PM

Thanks for the heads up, Tennessee! I’ll start freshening up my Ridgid product knowledge to keep up with you guys :)

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DamnYankee

3240 posts in 1314 days


#45 posted 06-18-2012 03:57 PM

It’s funny to hear mention of the changes in upper management and such.

As I alluded to earlier, my preferrence between HD and Lowes has shifted back and forth over the years. For awhile I lived in a town in North Carolina (home of Lowes) that only had a Lowes and not an HD. When HD opened there, I checked it out, but ended up preferring Lowes, though this was likely more out of habit, I found Lowes’ customer service jumped through the roof as it tried to retain its customer base.

Soon after this time I relocated to a town that had well established Lowes and HD. I was still predominately a Lowes customer though I had started shopping both. This in all honesty probably had more to do with being more comfortable in a Lowes, I’d been shopping there so long I knew the layout better tahn I did at HD.

Then I found out that HD offered military discount (10%) all the time (I later found out this was somewhat unique to my local HD as most only did it on federal holidays similar to Lowes). So this brought me to being a regular custmer at HD (10% is 10%). After a few years my local HD was made to conform to the national practice of discounts only on holidays. Interestingly, Lowes picked up – nationally – the practice of year round military discount. So back to Lowes as primary I went.

I then discovered HD with its price matching would give me a discount if I pushed the issue.

At no time during all this did I find the customer service particularly lacking at either. Yes some days were better than others, but generally about the same. I find I get more qualified assistance during the week than on weekends. I have noticed that both seem to go through periods of obvious increases in customer service focus. At both I’ve gone in and hardly been greated and other periods of time been blasted out the door with the storewide “welcome to ….” approach and someone asking everytime I looked up if I needed assistance or finding what I was looking for.

-- Shameless - Winner of two Stumpy Nubs Awards

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JimmyJam

31 posts in 1232 days


#46 posted 06-18-2012 09:30 PM

I usually go to Lowes over HD as I can’t stand the outside contractors asking if you have heard about their latest special that are all over the HD stores here.

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tommyt654

122 posts in 2201 days


#47 posted 06-18-2012 10:37 PM

1ST Off let me say I do buy a lot at HD and Lowes, 2nd I never buy bandsaw blades from either as all they sell is junk. Since these guys are you neighbors I’d suggest you buy from them as they have the best quality blades for the least amount in my yrs of searching for quality blades at reasonable prices , http://www.woodcraftbands.com/Pricing%20page.htm , their hobbyist brand blades are superior to all factory supplied blades as well as several other highly ranked manufacturers as well, just my 2 cents

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ohtimberwolf

301 posts in 1105 days


#48 posted 06-19-2012 12:25 AM

Lindsey_HD,
I wish you would open a store in Wooster Ohio 44691. Lowe’s has absolutely NO competition and it shows.

I do drive to Ashland Ohio to HD because it is an easier drive but store employees would rather stand around and talk in groups of 2-4 than to bother helping you if you can find them. Please put a store in Wooster, you would be surprised how welcomed it would be and there is money in Wooster. Just a heads up if you can do anything about it.

-- Used to be a barn cat, now a lap cat...

View Tennessee's profile

Tennessee

1578 posts in 1267 days


#49 posted 06-19-2012 12:32 PM

Well, tommyt, I’ll look into those, but so far, the Steel City blades I bought are running pretty good.
To be honest, I never knew about these people you list. I’ll favorite their page and next time look into these blades. So you are saying these blades are better than Timberwolf and Woodslicer?

-- Paul, Tennessee, http://www.tsunamiguitars.com

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lumberjoe

2847 posts in 1001 days


#50 posted 06-19-2012 12:37 PM

I’ve never used a Lenox band saw blade, but that is all I use in a reciprocating saw. I’ve toured their factory many times as it is in the next town over. It’s a really cool place.

-- www.etsy.com/shop/KandJWoodCrafts

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