Reply by Don K.

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Posted on I got a gripe with lousy service.

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Don K.

1075 posts in 3320 days

#1 posted 07-31-2009 01:47 AM

Wow Bob…sorry to hear about the mishap and the lousy C/S you received. I guess it all depends on who picks up the phone on the other end as to what kind of service you will receive. The first mishap I had with the same said company…I got a great lady to handle it and she gave me her direct company # and e-mail to help with the problem ….she took care of everything sent me a upgraded tool and gave me extra stuff to make up for it. I made sure to file her # away for future reference if I have another snafu someday.

Glad I did not get the same person you had…ugh !!!!

-- Don S.E. OK

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