Reply by KnickKnack

  • Advertise with us

Posted on Avoiding tyre kickers

View KnickKnack's profile


1094 posts in 3738 days

#1 posted 01-16-2014 12:15 PM

Once upon a time, a long time ago, my company wrote and sold shrink-wrapped software.
Of course, people were always contacting us to write something bespoke for them – and, in theory, we were happy to do that.

The policy we developed to avoid “the talkers”, was to require that they do things before we’d enter into much of a conversation, and certainly before we’d arrange any visits. In our case, the very first thing we’d require was that they write some form of specification document. In about 90% of cases people were happy to talk on the phone but, when asked to commit finger to keyboard, we never heard from them again. The 10% remaining would have a document returned by us, with some initial drafts, possibly some form of price, requiring a further response from them. Down to about 5% now, those people usually ended up ordering, paying, and being very happy.

Perhaps a custom woodworking version might include them sending you pictures of pieces, the style of which they like. Perhaps a rough drawing of the piece they have in mind, and where the piece is destined to go. You can probably come up with better ideas – as long as it involves them in doing some actual work beyond just chatter.

”Commissions usually begin with a phone call and a meeting to discuss the requirements and your expectations of the piece.”
This doesn’t, in my view, make it hard enough for them – you’re going to spend a bunch of hours on a project that might never happen – they need to spend some too, first, and not over a cup of coffee.

Just an idea based on my experience from another industry.

-- "Do not speak – unless it improves on silence." --- "Following the rules and protecting the regulations is binding oneself without rope."

DISCLAIMER: Any posts on LJ are posted by individuals acting in their own right and do not necessarily reflect the views of LJ. LJ will not be held liable for the actions of any user.

Latest Projects | Latest Blog Entries | Latest Forum Topics