Reply by gtbuzz

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Posted on Amazon Incompetence...amazing what a few hours can change...

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427 posts in 2436 days

#1 posted 05-01-2013 02:58 AM

Really sorry to hear about your problems with Amazon. I’ve ordered a few things from them that had to be delivered via freight and haven’t had a problem. In fact, I’d say a rather sizable chunk (I’d guess maybe a third?) of my yearly discretionary spending goes to them (love the convenience) and I rarely have a problem. I think if I had an issue like you did I would have to really rethink that.

I will say this though – in the instances where I did have problems, persistence pays off. Their customer service has usually been decent with me (actually pretty good if you want to compare with companies that offshore their CS…. AT&T, I’m, looking at you), but in the instances where it didn’t work out for me, try again. You’ll get someone different. I know they’ve wronged you but try to remain courteous (not saying you haven’t) and above all, remain persistent.

It stinks that the saw is out of stock too since there’s not a whole lot that can be done about that until they get some. I see that the 30” PCS (both 3hp and 1.75) are out of stock on their website; is either one of those the model you ordered? You could try to get them to gve you a free upgrade to another model, but that might screw things up with getting your rebate processed. In the past when Amazon has screwed up parts of my order, I’ve been able to get them to give me a store credit, usually about $20 or so, so you might want to try that as well. Usually their CSR’s don’t offer that up, but they have it to me if I “suggested” they owed me. Might also want to mention that you were treated poorly by a previous CSR. Maybe you’ll get lucky and find someone that’s the opposite and really does care (they’re out there).

One other thing I can say though, is that unless SawStop doesn’t have any of the saws available immediately in their supply chain, you’re likely looking at a much shorter wait than that. In my experience, they’ve tended err on the long side with backordered delivery dates. Might also want to do what comicsniper recommended and give SawStop a call directly to see if they can help out. I had a problem when I ordered mine (Rockler screwed up part of the order) and the SawStop people were wonderful and even called the local store on my behalf to straighten everything out for me.

Good luck with getting this squared away, really hope you’re not out a saw for that long.

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