Reply by Dallas

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Posted on Warped Cutting Board

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3599 posts in 2513 days

#1 posted 02-26-2013 12:45 AM

Either way if the customer isn’t Happy, Happy, Happy, neither am I.

That is an excellent work ethic I try to live by.

Most of the time I will just eat the problem and give the customer a new piece. I also pay for shipping both ways, so I can have the old piece back to see if I can tell what went wrong.

Sometimes it’s me, sometimes it’s materials and sometimes, (gasp), it’s a customers fault.
I don’t say anything, just check mywork more closely or check the material more closely, or put that customer on a “Do Not Sell To” list.

-- Improvise.... Adapt...... Overcome!

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