Reply by CharlieM1958

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Posted on Dealing with Home Depot - "What can we do to make this right?"

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16276 posts in 4364 days

#1 posted 02-11-2013 01:07 AM

We had a similar bad experience with purchasing installed carpet from Home Depot. Without going into detail, suffice to say they badly screwed up, and our special-order carpet did not get ordered in time to meet the installation deadline they had originally promised they could meet with no problem.

My wife, who is a real bulldog at this sort of thing, voiced her complaint insistently up the chain of command to the regional manager’s office. They ended up offering to cut the total price of the carpet and installation by 50%, and we accepted. To their credit, the installation come off without a hitch and we were well satisfied with the end result.

Now for the clincher: We opened a Home Depot charge account just for this purchase because they were offering an extra discount if we did. Now it has been nearly three months since the carpet was installed, and we have not been billed one penny! My wife checked the account balance online, and it is zero.

I seriously doubt they decided to give us the carpet, but we have decided to let them sort it out on their own. Can you imagine the confusion it would create if we called to “complain” that we have never been charged for our carpeting? We have the money. If and when they figure it out, we will be happy to pay them.

-- Charlie M. "Woodworking - patience = firewood"

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