Reply by copcarcollector

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Posted on Grizzly Sales Service / Coupon code request

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256 posts in 2082 days

#1 posted 01-03-2013 09:38 PM

My customer service experiences have been OK with Grizzly. I ordered a table saw, jointer, lathe and some other odds and ends in August 2012. The jointer arrived damaged. It did take them a week, but they arranged for pickup and shipped a new unit that was undamaged. The lathe had the quill and lead screw fused together, the quill would just spin, not advance or retract, they sent new parts quickly. I have since ordered a dust collector and workbench, both times asking email questions first that were quickly answered and the sales rep on the phone was nice as well.

I agree that 5% on your 4K order is kind of silly on their part, maybe ask for a supervisor?

I have yet to get my 2013 catalog, but the 2012 I have has a 5% coupon code on the back cover.

Good luck to you-

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