Reply by Tennessee

Overall, my customer service has not been too bad. On my bandsaw, they sent me the wrong book, (older model), which didn’t reflect the newer table I received with the saw. I got on the phone with a CS rep who also did not have the new book, and I ended up getting a second table just like the new one I got with the saw, since their warehouse was obviously up on the changes. That was a little weird, but on my planer they were johnny-on-the-spot to ship me out a second motor when the first one failed in about 30 seconds. Only bad part, I had to install it, but the good part was I think only the capacitors were bad. The windings read good, when I took a reading a few days later.
They do seem to be in a get-it-out-now mode most of the time. Maybe on some sort of commission?

-- Paul, Tennessee, http://www.tsunamiguitars.com