Reply by Mark Smith

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Posted on Anybody added a laser engraver?

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Mark Smith

509 posts in 2034 days

#1 posted 11-15-2012 04:12 PM

I went and looked at both the Epilog and the Hurricane lasers. There is an Epilog dealer close to me and I just had to go to Vegas to see the Hurricane. Yeah, it was a rough weekend in Vegas, but somebody had to do it. I wonder if I can write off my gambling losses as a business expense since I was there to look at business equipment? :)

Anyway, the Epilog appears to be the Cadillac of the smaller laser market. The problem being their prices are about three times higher than then the Hurricane lasers. The Epilog is made in Utah while the Hurricane is made in China. I’d love to buy American, but it’s $15,000 versus $5,000 for similar machines. If I was going into the Laser engraving only business I’d probably shell out the extra money and go with the Epilog. But since this is just an add on to my woodworking business I’m thinking I need to go with the Hurricane.

The problem with China made lasers appears to be with service and support. The Hurricane company in Vegas is importing the lasers to their Vegas location, making some modifications to them and then shipping them out. Other companies selling China made lasers are simply having them shipped directly from China to the end user and are never even seeing the machines. Hurricane appears to be getting good ratings for their customer support. You can actually import the same laser from China yourself and save a little money, but then you have no customer support at all. If your laser shows up damaged in shipping then you’re stuck trying to work with somebody in China to send it back and get a replacement. The people at Hurricane have actually gone to China and they work directly with people at the manufacturer. I can’t even imagine me trying to deal with somebody in China to get some problem worked out. I’m willing to pay Hurricane some extra money to provide that service.

I have a few more I’d like to look at, but if I do end up getting one so far the Hurricane is the one I’m going with.

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