Reply by Bob Babcock

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Posted on Testament to customer service

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Bob Babcock

1809 posts in 4285 days

#1 posted 06-01-2007 03:53 AM

I’ve bought 1/2 dozen Buck knives over the years…After my wife bought the 110 I purchased the rest for different needs over the years, some as gifts, a couple specialty knives for myself.

I always knew they were a great knife and of the lifetime warranty. I was just happy to find the process so easy…no proof of purchase….nothing…just the knife and a note on the repairs.

Other companies should take notice…... how to build a brand and loyalty from your customers. I plan on going that route for Christmas presents this year…my brothers would both appreciate a nice knife…especially something purpose fit to their interests.

-- Bob

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