Reply by MJCD

ISO 9000 is a hoax thrust upon the consuming public – essentially, it means you’ve documented every last detail of a process – be that process excellence-personified or the fallacy of India-based ‘customer support’. There are several other certification processes which actually mean something.

I’m not disparaging those who have the ISO certification – it means you’ve done your paperwork; as they are primarily Administrative, Management, & Process-centric.
MJCD

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