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Was this customer service rep comment professional?

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3K views 47 replies 33 participants last post by  JeffeVerde 
#1 · (Edited by Moderator)
Earlier today I was chatting with an Amazon rep named Sheetal and I was called "dear" (exact statement was "That's ok dear, we have a copy of the emails that we send you"). I was offended by the use of the term "dear". I feel that it is totally inappropriate for any company representative, regardless of their gender, to call a customer, regardless of the customer's gender, "dear".

I contacted Amazon corporate headquarters and explained my view. I was assured that they would open an investigation, but no apology was offered.

If this had happened to you would you feel disrespected? Sexually harassed? or ???

Should it matter what the genders of the individuals (corporate rep, customer) are?

Anyone have any idea what gender Sheetal is? What nationality it is?

-Jesse, Saint Louis, Missouri
 
#10 ·
"Anyone have any idea what gender Sheetal is? What nationality it is?" Sounds like your looking for support for a non issue and your question calls your motivations into question. Get over it.
 
#13 · (Edited by Moderator)
"If this had happened to you would you feel disrespected? Sexually harassed?"

no - not in the least

when you fall South of the Mason Dixon line, "Hon" or "Honey" is the norm
for a female to address a total stranger in a relaxed professional setting.
I have noticed that women from Africa, India and some Caribbean countries
often use the tern "Dear" in any kind of setting.
Mr. Tutt, you are wound a little too tight over this - take it with a grain of salt and move on.
 
#18 ·
If this had happened to you would you feel disrespected? Sexually harassed? or ???

Oh, yes I would!, harassers hiding behind a chat!

Should it matter what the genders of the individuals (corporate rep, customer) are?

No sue 'em, please let us know how it goes.


Anyone have any idea what gender Sheetal is? What nationality it is?

I think you have an airtight case, court should be your next stop.
 
#20 ·
when you fall South of the Mason Dixon line, "Hon" or "Honey" is the norm
for a female to address a total stranger in a relaxed professional setting.
I have noticed that women from Africa, India and some Caribbean countries
often use the tern "Dear" in any kind of setting.

Mr. Tutt, you are wound a little too tight over this - take it with a grain of salt and move on.

- John Smith
John, you have triggered me with your use of the honorific title "Mr." when referring to Jesse. How can you assume that Jesse is a gender male or, for that matter, is currently identifying as such? Please, from this point forward, so as not to offend Jesse or any other readers of this thread, learn to use the gender neutral "Mx."

Also, your use of the gender specific terms "female" and "women" is inconsiderate as they both contain within them the gender specific "female" and "women". They should heretofore be substituted with the gender neutral "human".

Oh, wait…
 
#23 ·
My eye doc is a woman of African descent and calls me My Dear, doesn't mean anything.

Women should not feel offended by being called that by a man and a man should not think the woman is hitting on him by calling him that.

I had to tell a friend of mine from NYC that a southern waitress calling him sweetie didn't mean she was hot for him, lol.
 
#24 ·
Earlier today I was chatting with an Amazon rep named Sheetal and I was called "dear" (exact statement was "That s ok dear, we have a copy of the emails that we send you"). I was offended by the use of the term "dear". I feel that it is totally inappropriate for any company representative, regardless of their gender, to call a customer, regardless of the customer s gender, "dear".

I contacted Amazon corporate headquarters and explained my view. I was assured that they would open an investigation, but no apology was offered.

If this had happened to you would you feel disrespected? Sexually harassed? or ???

Should it matter what the genders of the individuals (corporate rep, customer) are?

Anyone have any idea what gender Sheetal is? What nationality it is?

-Jesse, Saint Louis, Missouri

- JesseTutt
This has to be a joke…..?
 
#26 ·
This has to be a joke…..?

- Tony_S
Sorry, Tony. But the joke's on you.

While you weren't looking we stepped into the Orwellian world as described in "Nineteen Eighty-four". At this point, if there is any hope, it lies with the Proles.

We are the Proles.
 
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