Reply by None999

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Posted on Fun with Home Depot online ordering

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24 posts in 2208 days

#1 posted 06-15-2012 06:38 PM

Try dealing with HD online in Alaska. The vast majority of their online listings include the advisory, “This item cannot be shipped to the following state(s): AK,HI” and the PC 4216 dovetail jig I recently purchased was no exception. While Lowe’s has a comparatively friendly special order process, with HD, I had to go to a local customer service desk, so they could call a customer service desk in the Lower 48 who would ship the item to a distribution center in Washington state, who would then ship the item to my local store. They didn’t charge me anything for shipping but at the time of purchase, the store in the Lower 48 charged their sales tax, which was then credited back to me when the item was received here. All of this took almost three weeks, two phone calls to the Lower 48, the advice of an HD manager, and two trips to my local HD.

-- None

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