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Reply by zzzzdoc

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Posted on Why does Laguna Tools have so many unhappy customers ?

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zzzzdoc

507 posts in 1726 days


#1 posted 06-12-2012 01:52 AM

To be fair, I really haven’t had any issues with their CS on my 12” combination jointer/planer and 14SUV bandsaw. I ordered them, they arrived in fine shape, and they continue to work trouble-free. But I’ve seen many, many negative comments about their customer service. Maybe I’ve just been lucky. No I don’t work for them, blah, blah, YMMV. Void where prohibited by law.

My only complaints are with their chip collection on the jointer (pathetic despite modifying it and using it with a 5HP Oneida cyclone), and that the driftmaster fence attaches poorly to their own 14SUV.

-- Before you criticize someone, you should walk a mile in their shoes. That way, when you criticize them, you're a mile away and you have their shoes.


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