Reply by Manitario

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Posted on Why does Laguna Tools have so many unhappy customers ?

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2629 posts in 2852 days

#1 posted 06-11-2012 10:55 PM

nice post knotscott; I agree with you, every company throws out some crap once in awhile, also no company has perfect CS (I’ve seen some recent rants about poor CS from Grizzly, which used to get universally stellar reviews about their CS). Laguna though seems to have a special knack for selling stuff that doesn’t work, isn’t machined properly or doesn’t fit and then REALLY pisses people off about it. Maybe they have a special niche market where people like getting poor CS, kind of like a couple of restaurants that are famous for their rude waiters etc.

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