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Reply by knotscott

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Posted on Why does Laguna Tools have so many unhappy customers ?

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knotscott

5514 posts in 2063 days


#1 posted 06-11-2012 10:09 PM

I have also read many intensely negative from Laguna customers. Every manufacturer releases some defective products on occasion so I don’t generally think twice about the occasional gripe, but the sheer numbers I’ve read pertaining to Laguna are surprising…I don’t have data, but I would guess that Laguna sells far fewer tools than Grizzly, Delta, Jet, or PM, yet the numbers are disproportionately high. These are often more than just the run of the mill post from a disappointed customer who’s new tool didn’t work as advertised. I’ve noticed several that are intensely angry. The high numbers and the level of hostility have always made me wondered what’s really going on behind the scenes. Thanks for the insights MC.

-- Happiness is like wetting your pants...everyone can see it, but only you can feel the warmth....


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