Reply by Ted

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Posted on Why does Laguna Tools have so many unhappy customers ?

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2845 posts in 2205 days

#1 posted 06-11-2012 09:55 PM

I think Laguna should make this right. After all, it’s in their best interest. What they should do is send a bunch of free tools to somebody who has never before purchased Laguna tools, or used them for that matter. Then when that person is delighted about getting a bunch of free Laguna tools, they should consider that not quite enough and send him all the accessories for all the tools, which also will be free. Now mind you, I have never purchased, owned or used a Laguna tool, and with my limited shop space, it would be a bit inconvenient to house all these free Laguna tools, but in the spirit of making things right, I think I might be willing to take them up on their offer of free tools. And I would promise to never complain about their customer service, no matter how bad it may be.

-- You can collect dust or you can make dust. I choose to make it.

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