Reply by Scot

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Posted on Why does Laguna Tools have so many unhappy customers ?

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344 posts in 3362 days

#1 posted 06-11-2012 08:48 PM

I do not have any Laguna tools only because I was aware of the CS issues by friends that do. I have used the tools and liked them.
But, based on what I have seen Laguna’s CS is like a lottery, you may be the one in a million customer they treat like gold, they make you feel like you own the company and give you anything you want. But it is 180 degrees out for all the other customers.

But they do have some nice tools.

-- If the old masters had power tools, they would have used them. So get off your damn High Horse.

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