Reply by Nicky

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Posted on Why does Laguna Tools have so many unhappy customers ?

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695 posts in 4088 days

#1 posted 06-11-2012 07:54 PM

Thank you for the post, this was an interesting read, and not unlike many others I have read. Before I purchase new equipment I do as much research as I can. If I read through 10 reviews and 1 was negative I may discount the negative review as the odd-ball.

Same theme about this company I’ve heard for years, well-engineered equipment, and poor customer service.

If Laguna is listening, you’ve lost a sale because of negative reviews. The only way to turn this around is to delight your customers.

-- Nicky

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