Reply by BoardSMITH

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Posted on Grizzly CS

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121 posts in 2289 days

#1 posted 03-20-2012 10:30 PM


On Friday 3/16 I received a call from Grizzly CS saying I was going to get the replacement jointer and edge sander as I requested. They would issue a store credit for the defective 12” jointer and all I would have to do was pay the difference before they would ship. No problem. Exactly what I requested! But they would have to inspect. I guess they thought I had shipped back a 1000 pound chunk of concrete.

This afternoon I get another call. This one said I would get a refund to my card and I would have to pay for the entire purchase instead of a store credit and pay the difference. I’m not willing to wait 5 to 10 days for the refund to appear and told the rep so. He promised he would get back to me this afternoon. That was at 3:15. No return call.

Is there anyone at Grizzly customer service who has a brain and can function?

-- David

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