Reply by NBeener

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Posted on Grizzly CS

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4816 posts in 3173 days

#1 posted 03-16-2012 02:41 PM

Trapshtr wrote:

”I will tell this story over and over. ”

Oh … please don’t.

In a case like yours, IT WOULD BE NICE if they replaced the measure, but … as you have admitted knowing … the warranty extends only to the original owner—FAR FROM uncommon.

You did NOT have a motor failure, or anything catastrophic. Whining about Grizzly for this one …. IMHO … is contributing to the adversarial relationship between manufacturers/retailers and customers.

The customer is ALWAYS right … except when they’re not.

IMHO, you are not.

To the OP: I’m very glad that Grizzly got this worked out to your satisfaction. I’ve had similar experiences, and—while they didn’t thrill me—did get satisfaction from Grizzly.

Improving QC is a (no pun intended) real bear, particularly with offshore production.

Improving customer service, OTOH, is nowhere near that hard. I do believe they work on both.

-- -- Neil

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