Reply by BoardSMITH

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Posted on Grizzly CS

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121 posts in 2230 days

#1 posted 03-16-2012 10:03 AM

I had no intention of starting something here, just reporting on my experiences with Grizzly CS and their supervisor in particular. I’m not slamming the company. I’m hoping this was an unusual occurance and simply do not like the way my offer/request for a replacement jointer with an additional purchase was handled. It was their choice to deny and my choice to start the credit card company dispute.

Rick L – I followed the instructions in the manual four times. Starting with the outfeed table I set it so it was 1/16” above the cutterhead drum as specified in the manual. Then I leveled the infeed table and attempted to adjust the infeed so it was parallel and even with the outfeed. Being extra careful on the fourth attempt. I found the eccentric bushings would not adjust the tables enough to bring the infeed within tolerances to the outfeed table. Even after all the adjustments back and forth, the snipe was still there. I measured with a set of feeler guages and found one side was higher by 0.010” and the other side was lower by 0.013”. After spending as much for the jointer as I did, going through the difficult adjustment process and then going round and round with the CS and Tech people, I was elated they agreed to take it back for replacement. As I stated above, I had no confidence in that model and requested a different one be sent back along with an additional piece of equipment which they denied.

As I said, their choice and my choice. Again, I am not slamming the company, just the way my request was handled.

BTW I operate a small professional shop and have little time to baby sit machines or try to work around defects or problems. If it was as simple as a misprinted scale, I could accept that or just purchase a new scale and be done with it. But I make my living on those machines and must have a dependable, accurate and powerful equipment which I can purchase economically. I believe in the old adage that is is as unwise to pay to much for something as it is to pay to little.

-- David

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