Reply by Bob #2

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Posted on Urban Myth: Home Depot Policy

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Bob #2

3809 posts in 4051 days

#1 posted 04-07-2008 07:46 PM

The premise is absolutely true.
The cost of refurbishing goods today, given the high cost of transportation, precludes the practice.
Most responsible merchandisers work out some sort of agreement with the suppliers to address this.
One of the methods is destruction of returns.
The primary reason for this is to prevent losses from deliberate damage that creates a bargaining chip for the purchaser and to avoid potential liability should things not work out as planned.

I believe we discussed this from another perspective in and earlier thread where the time between purchase and return of goods precluded any refund for the vendor.
The vendor in turn had to limit the return time to protect his profit.


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