Reply by Kazooman

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Posted on Sawstop the best saw (2)

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1270 posts in 2194 days

#1 posted 07-23-2016 10:46 AM

Plain: I am not going to believe this one (and your previous messages) until you can convince me otherwise. Here is a chronology of your recent posts on the saw to the best of my recollection.

First you got the saw and complained about the packaging, but apparently didn’t open the box to examine the saw to before running to the forum to complain about Sawstop.

Then you waited almost two weeks for your electrical work before assembling the saw (when most of us would have stayed up all night to do so even if we could not plug it in) and then decided the table was warped. You then ran to the forum to post another Sawstop bashing thread, using the excuse that it was Saturday and customer service was closed.

Then you failed to contact Sawstop on Monday and continued the thread. When you finally contacted Sawstop you claim that you got a rude Customer Service representative who would not help you because you did not have your serial number. Then you wrote that you called back and had the number and got a great guy who gave you advice on what to do to try to adjust the saw and an offer to send a replacement if that did not work.

Now, thirteen hours and twenty six minutes later (posts are time stamped you know) you claim that not only had they already shipped a replacement, but you had received it, assembled it, and had taken measurements that were to your liking. Now THAT is AMAZING customer service! Can you post pictures of the projects you have already completed using the new saw?

In the mean time, you started another post asking about how riving knives were attached to saws. You were questioning the attachment method on your Grizzley saw. You asked if anyone could tell you how riving knives were attached on higher quality saws. I replied with some information and pointed out in passing that you could have just looked at the riving knife on the (albeit faulty) Sawstop saw you were assembling. You seem to have forgotten about that warped piece of cast iron sitting off in the corner of the shop.

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