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Reply by KnickKnack

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Posted on Ridgid rant

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KnickKnack

1094 posts in 3768 days


#1 posted 11-20-2010 11:21 AM

At least you have a tool that can go wrong!

11 days ago I wrote to Freud, Amana, Bosch, and CMT, asking if there was anywhere in Vienna (whither I go tomorrow), where I could buy their products, eg router bits.

The result…
Amana – nothing
CMT – nothing
Freud – a quick response telling me to write to them in Italy (this from “customerservice@freudtools.com) – where I’m sitting “customer service” would have been to forward it myself. I forwarded it – nothing.
Bosch – quick autoresponse then nothing, until I chased, and they told me to go to the Austrian web site. I wrote a (slightly rude) response saying that they could have done that and forwarded it which they then did. Since then – nothing.

I despair – I just wanted to try and buy these peoples’ products – they’re spending tens of thousands of dollars/euros on web sites etc etc, but they can’t spend that euro to reply to a customer enquiry. Whats is the point in these people having an email address for enquiries if they just ignore them?

-- "Do not speak – unless it improves on silence." --- "Following the rules and protecting the regulations is binding oneself without rope."


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