Reply by Bob #2

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Posted on How safe is your Ladder?

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Bob #2

3809 posts in 4047 days

#1 posted 11-03-2010 01:52 AM

I’ve spend the better part of my life dealing with manufacturers and distributors.
Right now there seems to be an almost incredible gap between the manufacturer and the end user, as if that portion of the puzzle was unimportant.
Lack of communication and total lack of basic business skills seem to be at the epicenter of the problems. Mid size companies seem to parachute management in from University courses and pretty much let these folk develop a marketing plan. It usually is bas on hypothetical and theories and fails to address the needs of the retailer and or the customer.
Had a manufacturer call to say that my quarterly sales report was late. I had to tell them that my last order to them was first lost then shipped to a dealer 800 miles from me. The customers purchased elsewhere as they could not wait.
The answer I got was that this was going to impact my quarter to date sales??

Called another today to ask why he had charge $40.00 shipping for a parcel they have usually sent to us for $12.00.
answer… READY FOR THIS .. If we want it insured that’s what we have to pay or get it somewhere else!
We have done business with this company for 35 years. This fool has been there less and 6 months.
The $12.00 shipments also had insurance .
It’s definitely not my fathers world.

-- A mind, like a home, is furnished by its owner

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