Reply by Peter Oxley

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Posted on Just kind of ticked...

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Peter Oxley

1426 posts in 3838 days

#1 posted 04-18-2010 09:53 AM

Well, it sounds like I’m your stereotype of a woodworker … or close to it … and this happens to me, too.

Specialty stores always seem to have at least one guy … he’s a grumpy, opinionated coot who manages to insult almost everybody, but he’s forgotten more about the specialty than most of us will ever know, which makes him indespenible – well, the stuff he hasn’t forgotten makes him indespensible!

My Woodcraft has a guy like that, and somehow he is almost always is the guy who helps me. I tell him what I want, and instead of showing me where it is, he asks, “why?” ... he mumbles … he points across the store to the general area where I might find an item … he walks away the instant he finishes a sentence so I can’t ask a follow-up question … but if you can manage to pry some information out of him, it’s usually worth it.

So … all that to say that I wouldn’t take it personally. On the other hand, that doesn’t mean that you shouldn’t contact the store owner – the owner would want to know that they missed a sale because of the treatment you received. And if this person was the owner, you should tell him that he missed the sale because of his behavior. Maybe he’ll treat the next guy a little better.

One more thought: I don’t think you should have to wave cash around to get decent treatment. If that is the the customer service philosophy of a business, I’d take my cash somewhere else.

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