Reply by RobWoodCutter

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Posted on Just kind of ticked...

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113 posts in 3224 days

#1 posted 04-18-2010 06:26 AM

Live4ever I can see where you would get frustrated, but I looked at your conversations and put myself in your shoes. If I had gone over to my local Woodcraft with the actual intent of buying/order a tool, I think my conversation would have been more like:

Me: Hi…I have been looking at the Sawstop PCS and ””I am ready to buy one today.”” Do you have one in stock?
Guy: Sometimes we do, sometimes we don’t. When they’re in stock they go pretty fast?
Me: Could check your stock now, and if you don’t have one here at the store, how soon can you get one?
(If they had one in stock, I would have then asked about delivery. If they didn’t I would have asked how long it would take for them to get one in or if they could have it dropped shipped directly from the manufacturer.)
And if the guy just walked away, I would have just went and got another salesperson and then I would have made a comment to the second salesperson about the first salesperson, blowing me off and walking away.

When he told you “sometimes we do, sometimes we don’t”, If you had followed up with “could you check if you have one in stock, I am ready to buy one”, I believe his reaction may have been more positive. But you moved on to “promo” blade issue.

Also when he said:
Guy: Why would you want a Sawstop blade – they’re not any good anyways. If I was getting a Sawstop I’d get a nice high-quality blade like a Forrest or Tenryu. (shaking head, muttering to himself, walks away)
Me: Yes it probably is a crappy blade, but it will do for now, beside I am sure Amazon has them for cheaper than you guys sale them for. (Even though he is right, I never use the blades that come with any of my tools. I picked up several Forrest blades when I got my PM2000. )

I guess I would have been a little more agressive in letting him know, I have cash and I am ready to buy it. I am not the type to spend an hour driving somewhere to buy something and get put off by one lousy salesperson.

I would presume that they see hundreds of folks coming in day in and day out asking about the SS and most folks that ask about them at the store never buys them on the spot. Whenever I go over to my local WC, there are always folks hanging out around the big power tools, but it is rare for someone to come in a buy one.

Maybe the guy was just burned out about folks spending a half hour yanking his ear about the big tools, when he would actually get very few sales of them. So he may have figured you were just the same.
I would go back over and find the store owner and let him know you are ready to buy one. While he is ringing up the sale, I would make mention that you almost took your business else. And when he asks why, TELL HIM!


-- Rob-Yorktown "Shop's still not done, Tools are bought, Wood is bought, need to find time to start a project.."

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