LumberJocks

Reply by mtkate

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Posted on HIGHLAND HARDWARE GREAT CSR

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mtkate

2049 posts in 1824 days


#1 posted 1562 days ago

Mike, I used to manage customer service reps and the fact that you picked up the phone to thank and apologize speaks well about your character. Most people would just take the package and move on. Admittedly, I always had a few who I also wanted to choke… and those usually ended up having a very short stay under my management :)


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