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Reply by thelt

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Posted on HIGHLAND HARDWARE GREAT CSR

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thelt

618 posts in 2005 days


#1 posted 1689 days ago

I’d love a trip to Highland WW. I’m about 6 hours away in S.E. Georgia.

Jockmike, I know about eating the proverbial crow. After badmouthing the s—t out of Delta, I was contacted by their VP of Marketing and he definitely made things right. I found out about customer service reps the hard way. All in all it was not Delta’s fault. It was just this particular CS rep. telling me that the part was discontinued and all I could do is throw away my lathe and buy a new one. Once I spoke to the VP, he made everything right. Talk about Mea Culpa’s… I said a bunch.

-- When asked what I did to make life worthwhile in my lifetime....I can respond with a great deal of pride and satisfaction, "I served a career in the United States Navy."


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