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Pain In The Arse Customer

Project by Popintraining posted 287 days ago 1050 views 3 times favorited 27 comments Add to Favorites
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Popintraining

109 posts in 290 days


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Pain In The Arse Customer Pain In The Arse Customer Pain In The Arse Customer Click the pictures to enlarge them

Here is a job we worked on for about 3 months. It should have taken 2 but these people were horrible. Everything I did was questioned! I made the mistake of leaving a latter and a 1000 watt lamp on the job and he actually told me he crawled up on the ladder with the light and looked over every inch of crown molding that I installed. When I got there the next morning there were 50 little blue stickers all over the place. I took all the blue stickies off and never left the ladder or the light there again! There was also the time where she had me get on my knees to look under the inside of the bar top but, she did not have her flash light to show me the big problem. It was never ending! All I can say is that they deserved each other. We persevered though and finished, got all our money and photos so that was positive. I definitely learned a lot from this job to much to write about now! Maybe I’ll blog about it sometime, but just thinking about it gives me a headache!
The bar and moldings were all out of soft maple with a cherry stain. We fabricated the complete bar in our shop and brought it out in pieces.

-- Illegitimis nil carborundum - Don't let the bastards grind you down http://woodworkingtipsfrompop.com


27 comments so far

View DAN's profile

DAN

2918 posts in 435 days


posted 287 days ago

very nice work. a whole lot of beautiful wood !

-- ..... art for lifes sake

View Thos. Angle's profile

Thos. Angle

3244 posts in 414 days


posted 287 days ago

Really a great job. Sometimes we just have to bite our tougue and grin and bear it. Maybe the next customer will be a pleasure to work with. That is a beautiful bar.

-- Thos. Angle, Owyhee Design, Oregon

View mot's profile

mot

4839 posts in 488 days


posted 287 days ago

Well, it sure came out nice!

-- You can discover more about a person in an hour of play than in a year of conversation. (Plato)

View mrtrim's profile (online now)

mrtrim

1525 posts in 332 days


posted 287 days ago

well you might know i left my best light out at the job !! but from what i can see thats as nice a bar as ive ever seen ! i really like the niche / bench and table that really is a great touch

-- if you aint the lead dog the scenery never changes

View DocK16's profile

DocK16

409 posts in 539 days


posted 287 days ago

I dunno, i can see at least fifty spots that need blue tape just from 1” x 1” piicture on my computer…LOL
some people you can never please, I’ve dealt with that type many times and they can make life miserable. When they call back for the next job at least you can say “I’m booked”

-- DocK, WV

View SPalm's profile

SPalm

702 posts in 334 days


posted 287 days ago

Very nice. That’s a lot of work. Looks great.

Steve

-- Stevethepeeve -- I'm no rocket surgeon

View Chris 's profile

Chris

1166 posts in 443 days


posted 287 days ago

Great work! Some people just never appreciate the labor involved in creating something.

-- Chris

View DrSawdust's profile

DrSawdust

215 posts in 550 days


posted 287 days ago

Excellent work.

-- Making sawdust is what I do best

View dennis mitchell's profile

dennis mitchell

2914 posts in 766 days


posted 287 days ago

What a waste of beautiful work!

-- http://www.woodsongsfurniture.com

View cajunpen's profile

cajunpen

5352 posts in 518 days


posted 287 days ago

You do beautiful work. I remember an episode on Seinfeld once about the “Soup Nazi”. This guy apparently had the best soup in town and one word or look that he didn’t like would bring the dreaded words “No Soup For You”. Wouldn’t it be nice if you could run your business that way? Customers would fall in line quickly :-))

-- Bill - "Suit yourself and let the rest be pleased." http://www.cajunpen.com/

View Colin's profile

Colin

116 posts in 373 days


posted 287 days ago

Beautiful work, you just can’t please everyone! However if you are pleased with your work that is what really matters, you will know that you have done an outstanding job.

-- Colin, Aberdeenshire, Scotland. "Every craftsman was once an amateur"

View shaun's profile

shaun

360 posts in 357 days


posted 287 days ago

Looks like gorgeous work from here Bryan. People never cease to amaze me.

-- I've cut that board three times and it's still too short!

View Tony's profile

Tony

551 posts in 482 days


posted 287 days ago

You should have told them, that any minor imperfections were unique features, that made the item unique to them and nobody else – luckily my customers beleive me and I have not had your problem. Keep up the good work – it is a most excellent project

-- Tony - All things are possible, just some things are more difficult than others! - SKYPE: Heron2005 (http://www.poydatjatuolit.fi)

View Popintraining's profile

Popintraining

109 posts in 290 days


posted 287 days ago

” The Wood Nazi” I Love it!
This should be one of my Pops nicknames.

-- Illegitimis nil carborundum - Don't let the bastards grind you down http://woodworkingtipsfrompop.com

View shaun's profile

shaun

360 posts in 357 days


posted 287 days ago

LOL I like Tony’s take on the situation. If that doesn’t work you could always say “ya know, I really should be charging you extra for that level of custom work”

-- I've cut that board three times and it's still too short!

View MsDebbieP's profile (online now)

MsDebbieP

11659 posts in 613 days


posted 286 days ago

reminds me of Roger’s comment about leaving the carving marks in his pieces so people know that it was carved by hand.

-- "Functional WoodArt" by Debbie, Canada (http://www.execulink.com/~yohan)

View miles125's profile

miles125

907 posts in 457 days


posted 286 days ago

There is something austere and cold about too perfect a job on woodwork. Outstanding work aint never been about perfection. Its all about allowing the humanity and soul of the maker to shine through.

Thats why a portrait is generally a helluva lot more valuable than a photograph.

-- miles125, Alabama.."Architecture is frozen music""

View Dadoo's profile

Dadoo

1511 posts in 442 days


posted 286 days ago

Next time you might want to not leave the roll of blue tape behind either. LOL!

I think this bar is superb!

-- Bob Vila would be so proud of you!

View Gary's profile

Gary

312 posts in 776 days


posted 286 days ago

Looks good from here.

I was a commercial printing consultant in a former life. Clients like that were quoted with a very high aggravation factor fee. If they accepted the bid, it made their annoyance acceptable—they paid for
the right to be pains in the a$$. ;-0

Gary

View RonR's profile

RonR

68 posts in 460 days


posted 286 days ago

Looks like a beautiful bar to me! Some people just have to find something to complain about.

-- RonR, Massachusetts

View Brad_Nailor's profile

Brad_Nailor

705 posts in 409 days


posted 285 days ago

Beautiful bar! You do amazing work. Maybe you should have charged him a fee to use your ladder! I used to get customers like that when I did Cable TV installs years ago. I had one guy got through every channel with me standing there and pointing out the slightest crackle or line. I made up a bunch of technical sounding crap about how the satelite was still being aligned, and the earths atmosphere affects the picture, BLAH BLAH BLAH…he just looked at me and agreed with everything I said trying to look like he knew as much as me. Baffle them with BS!

-- Women love me.....trees fear me

View rikkor's profile

rikkor

7202 posts in 326 days


posted 285 days ago

I hope you were well paid for the effort and the grief. You should be very proud of your work.

-- Maplewood, MN

View Lee A. Jesberger's profile

Lee A. Jesberger

2613 posts in 431 days


posted 285 days ago

Hi Bryan;

We all get em once in a while. And some of them, like yours are far and few between fortunately.

The job looks great, nice work.

Lee

-- by Lee A. Jesberger http://www.prowoodworkingtips.com http://www.ezee-feed.com

View Abe Low's profile

Abe Low

38 posts in 298 days


posted 271 days ago

Reminds me of the sign in a shop: $50 per hour. $75 per hour if you watch. $100 per hour if you help. $150 per hour if you make suggestions.

-- Abe Low, Fine furniture, Sacramento, CA

View TopE5's profile

TopE5

284 posts in 391 days


posted 263 days ago

Sometimes I do commercial projects, or where some of our clubhouses on our multi-family jobs are more custom trim than anything. You do some of the best, and prettiest woodworking I have ever seen. The mahogany basement job, I show everyone on my jobs.

I show the people I work with allot of the work that is shown on this website, it just blows them away. I feel so amateurish compared to the majority of the people in here.

View Karson's profile (online now)

Karson

12741 posts in 852 days


posted 263 days ago

Great job. and hope the the customers come back at a higher fee.

-- Karson Southern Delaware karson_morrison@bigfoot.com

View jcees's profile

jcees

453 posts in 251 days


posted 242 days ago

They’re EVERYWHERE!!! I don’t care what line you’re in, the b—tards are there to make you jump through burning hoops for their pleasure alone. The fact that they are paying you makes some believe that you are their special plaything. All you can do is good honest work, collect your geld and get the heck out of there and pray they don’t ever call you again. If they do just add a zero to your quote.

always,
J.C.

-- "Imagination is more important than knowledge" -- Albert Einstein

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