| Project by Chris Davis | posted 774 days ago | 761 views | 1 time favorited | 5 comments |  |
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This is a custom Murphy Wall bed that was completed on 09-18-2007. It started with the Euro style that I usually build a lot of. It was order in the horizontal direction instead of the common vertical unit.
The customer wanted to add a few decorative blocks to compliment the long leg of the Euro style.
I had a problem communicating with her about exactly where to place these blocks. After a few emails, I told the customer to log on to my web site www.wwbeds.com and go to the “Current Projects page. There I have a live video feed of our shop. I turned the camera to her almost completed bed and proceeded with some different layout possibilities until we got what she wanted. I put the recorded video in my BLOG, “Interactive Design.
This was another project that the customer mailed me a sample to match the stain. It was a very dark color where I ending up using a dye. The finish turned our great.
Here is the video with me helping the customer
-- Watch live video from our shop. http://wwbeds.com/live.htm
5 comments so far
Bill
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2562 posts in 1039 days
posted 774 days ago
Looks like another winner Chris. A nice looking bed.
-- Bill, Turlock California, http://www.brookswoodworks.com
Karson
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25271 posts in 1278 days
posted 774 days ago
Great idea Chris. Using a video feed to talk to the customer. You should have put them on a speaker phone connection so we could hear both sides of the conversation.
-- What happens in the workshop stays in the workshop. No wait that doesn't sound right. Karson Southern Delaware karson_morrison@bigfoot.com †
Thos. Angle
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4015 posts in 840 days
posted 774 days ago
Good technique and good customer relations. That;s the way to work. Nothing we like better than happy customers. Good job, Chris.
Tom
-- Thos. Angle
cajunpen
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5970 posts in 943 days
posted 774 days ago
Beautiful bed, you should have a very satisfied customer.
-- Bill - "Suit yourself and let the rest be pleased." http://www.cajunpen.com/
Chris Davis
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549 posts in 860 days
posted 773 days ago
Karson, I thought about that later. My phone did have a speaker phone on it. That would have made it easier for me.
-- Watch live video from our shop. http://wwbeds.com/live.htm