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So you want to go pro #14: The Customer ... Nuff Said

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Blog entry by odie posted 2384 days ago 1125 reads 0 times favorited 7 comments Add to Favorites Watch
« Part 13: "The Price is Right" ? Part 14 of So you want to go pro series Part 15: Ah, the World Wide Web »

Well, we can’t stop giving shop weather reports can we? It’s 8 degrees outside and it’s 36 degrees in the shop. Damn, it’s a heat wave over yesterday. I do have one more bowl to turn in this round and then it’s on to something else. Just like this blog is about to end unless something pops up that might be interesting to write about. Hey, Bill in Turlock, any questions?

Ah, the customer, he is always right you know. At least that’s what we have to keep telling ourselves, over, and over, and over (to a point). The point being when we have lost the sale and nothing we say will ever change that. Then we can let them have it, just kidding. They or their friends just might want to come back. Someone near by might hear you admonish them and change their minds about visiting your booth. But, feel free to give it to the parents of the little bastards that are racing their toy cars across your jewelry boxes. That really happened, you know.

My favorite customer is the wheeler dealer that’s not happy with your very fair prices. It doesn’t matter where they go, they assume they’re at a garage sale. Our first couple of years at this, we would give in just to make a sale. Now, I ask these customers if they would work for $5.00 an hour. Then when they say they would not, that’s when I tell them they are asking me to work for less. Sue gives into this with her quilts at times, and it drives me crazy. She sells them for too little now. If someone wants several items for cash, I might eat the sales tax. But, for the most part I hold firm. I don’t think I have lost much business because of this. I think I’ve gained respect. As for you, you’ll work it out for yourselves.

This has been fun and challenging. I hope I may have shortened the road of hard knocks for some of you. If you have questions, we can revisit this again. TA TA for now.

And for a Really GOOD Time ... Click Here.

-- Odie, Confucius say, "He who laughs at one's self is BUTT of joke". http://woodstermangotwood.blogspot.com/ (my funny blog)



7 comments so far

View Russel's profile

Russel

2199 posts in 2542 days


#1 posted 2384 days ago

One more time, Thank you.

-- Working at Woodworking http://www.VillageLaneFurniture.com

View MsDebbieP's profile

MsDebbieP

18615 posts in 2764 days


#2 posted 2384 days ago

yes, thank you so much for taking the time to post these tidbits (well TONS of tidbits) of information and experience.

-- ~ Debbie, Canada (https://www.facebook.com/DebbiePribeleENJOConsultant)

View Bill's profile

Bill

2579 posts in 2764 days


#3 posted 2371 days ago

It sounds like its working for you, so then you must be doing something right.

-- Bill, Turlock California, http://www.brookswoodworks.com

View Paul's profile

Paul

649 posts in 2696 days


#4 posted 2371 days ago

Thanks. I found your series very helpful.

I appreciate you taking the time to perhaps keep others on a good road – avoiding some potholes and running into the ditch.

-- Paul, Texas

View daltxguy's profile

daltxguy

1373 posts in 2517 days


#5 posted 2358 days ago

Brilliant. I just read the whole series – and I really appreciate you taking the time to do this and provide this insight. While some of the details may differ for me here in New Zealand ( this country thrives on small business so things are still relatively easy to get started ) I think most things will still apply.

One of the things you didn’t talk about much is the relative importance of a website or sales originating off of the internet. Is this a big factor for you? With the sparse population here in NZ ( 1 million on the S island and another 3m on the N Island ) I think I have to view the entire country as my market, therefore I’m thinking to rely more on detailed info available on the website and have the virtual show running 24/7 ( in addition to some of the other methods you mentioned ).

What do you think about this. Is there a possibility of one more entry in your blog to address this question?

-- If you can't joint it, bead it!

View odie's profile

odie

1680 posts in 2443 days


#6 posted 2357 days ago

daltxguy,

Thanks … I will try and tackle yet another chapter of my blog. I’m afraid it will be short though.

-- Odie, Confucius say, "He who laughs at one's self is BUTT of joke". http://woodstermangotwood.blogspot.com/ (my funny blog)

View daltxguy's profile

daltxguy

1373 posts in 2517 days


#7 posted 2356 days ago

Cheers for that Odie. I’ll be looking forward to what you have to say!

-- If you can't joint it, bead it!

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