LumberJocks

Idea To Give Manufacturers and Retailers a "Fair Trial" or a "Trial By Jury"

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Blog entry by northwoodsman posted 1587 days ago 845 reads 0 times favorited 4 comments Add to Favorites Watch

Being a member of this site for just over 2 years, I have noticed that every once in a while someone unintentionally starts a blog about a retailer or a brand that turns into a bashing frenzy. In most case that wasn’t the intended purpose, they just want to vent, or have others see their side of the story and seek advice. Perhaps they are looking for validation that they were right or wrong.

We have a review section at the present time. The site guidelines state “post your personal review of a woodworking tool, course, book, magazine or DVD”. What if Martin added a rating system like many online retailers use? For example: XYZ Woodworking Tools (4.5 chisels out of a possible 5 chisels). A retailer or brand could be rated on price, selection, customer service at point of sale, customer service after the sale, returns, warranties, inventory and etc. Each time a person completes a “review”, which would be best served by a radio button style rating system, and perhaps a text box of say 250 characters), the average rating could be re-calculated. That way if 100 people rated the company and 62 have always had a great experience, and 34 had good experience, and 4 people had a poor experience, the rating would reflect the overall average. Maybe the reviewers indicate how many total experiences they have had in the past 1 – 5 years with the company being reviewed. A requirement would be that you must be a member and be logged in to participate in the review.

I for one would be more apt to take a review into consideration if they have had more than 1 or 2 experiences with a particular company. Some of these “bashing threads” have multiple posts by the same 4 – 5 people. They are read by thousands of people. In the retail industry it is known that if you have a great or good experience you may tell a couple of people, if you have a bad experience you will definitely tell 10 or more about it. If you could add to a review, or participate in it, without revealing your identity, many more people would participate in that review making it even that more representative. Think back to some of these blogs that you have read, and what sticks in your mind? You can remember all of the negative comments, but do you recall the positive or neutral comments? Do you remember how it was resolved?

What do you all think?

-- NorthWoodsMan



4 comments so far

View RalphNevin's profile

RalphNevin

71 posts in 1666 days


#1 posted 1587 days ago

I think if you are going to write something about someone or some company, you should man-up and sign your name to it.

-- Ralph New Hampshire, www.realcomtel.com

View RalphNevin's profile

RalphNevin

71 posts in 1666 days


#2 posted 1587 days ago

I do like your idea of the rating system.

-- Ralph New Hampshire, www.realcomtel.com

View mmh's profile

mmh

3391 posts in 2357 days


#3 posted 1587 days ago

This sounds like a reasonable solution or start of one to make those who post a review to be more accountable for their words of praise or dismay. I like the easy access and vast communication the internet provides, but it’s too easy to get online and make a statement that could destroy a company or vendor and not be a complete view of the situation. We all have our gripes (and raves) on merchandise or service, but they should be done in a responsible, courteous and professional manner.

I say “Yaeh” to this idea.

-- "They who dream by day are cognizant of many things which escape those who dream only by night." ~ Edgar Allan Poe

View Aristocraft's profile

Aristocraft

84 posts in 1216 days


#4 posted 960 days ago

I think your idea is right on target! A good example is a few months ago I was looking at purchasing a certain brand of tool, I turned to LJ to see if anyone else had anything good or bad exprience with the tool. As you mentioned, a few honest comments then it seem to become a “bashing” and just added more confusion to the situation. It would be good to have a user rating section, the only thing I would suggest – not sure how to do it but the user needs to somehow show they know something about the tool. If a person such as myself, been around wood working for 25 + years but never used a specific tool – rated the tool sucked – but come to find out I wasn’t using it correctly!

-- http://www.aristocraftwoodworking.com --- Never a failure - Always a lesson

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