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Blog entry by Nick Solimine posted 2234 days ago 575 reads 0 times favorited 8 comments Add to Favorites Watch

I purchased a de walt 12.5 planer from toolking , when i opened the carton the dust hood was missing. I notified toolking and they said contact de walt. I tried using there de walts web page but no results. Any suggestion greatly appreciated Thanks Nick

-- Nick , North Carolina " If we trust in GOD he will never put us in a place where his graces will not protect us "



8 comments so far

View Max's profile

Max

55956 posts in 2858 days


#1 posted 2234 days ago

I went to DeWalts web page and found where you can email them. http://www.dewalt.com/us/service/ It is located on the right lower side of the home page. It says contact us. Or have you tried that. I would also think the Tool King should be more than happy to assist you. I would ask them to speak to a manager to see if you can get results, after all they are the ones that sold it to you.

-- Max "Desperado", Salt Lake City, UT

View Nick Solimine's profile

Nick Solimine

54 posts in 2316 days


#2 posted 2234 days ago

Thanks Max I did that and all i got was a parts order list to pay for. However i will try again

-- Nick , North Carolina " If we trust in GOD he will never put us in a place where his graces will not protect us "

View Shopsmithtom's profile

Shopsmithtom

780 posts in 2780 days


#3 posted 2234 days ago

Nick,
I went to their site, too, and was not impressed with the set up. It would be nice if the site gave you an 800 number to call. I’d get in touch with Tool King and ask if they can give you a direct phone number to DeWalt, explaining why you want it. -SST

-- Accuracy is not in your power tool, it's in you

View Mark Shymanski's profile

Mark Shymanski

4973 posts in 2297 days


#4 posted 2234 days ago

If you didn’t get what you paid for return it or keep going up the chain of managers VPs etc until you are satisfied. Be respectful and direct and most retail outlets will make things right…otherwise you can always vote with your feet and wallet and shop elsewhere.

-- "Checking for square? What madness is this! The cabinet is square because I will it to be so!" Jeremy Greiner LJ Topic#20953 2011 Feb 2

View Napaman's profile

Napaman

5315 posts in 2662 days


#5 posted 2234 days ago

I agree with Mark..be respectful the whole way…but the bottom line—-you are ToolKing’s customer not just dewalt…if toolking wants you back…they need to take care of them…

if nothing else works—-tell them you are a “blogger” with your own forum on a powerful woodworking webcommunity with 1,000’s of woodoworkers waiting to hear how this ends up!!!

-- Matt--Proud LJ since 2007

View Nick Solimine's profile

Nick Solimine

54 posts in 2316 days


#6 posted 2233 days ago

Thanks for the help.I found the # for De Walt and contacted them. Without hesitation they took my info and are sending the parts out in 5 days. F Y I there # is 1 800 4 de walt. Will let all know when i get the parts.

-- Nick , North Carolina " If we trust in GOD he will never put us in a place where his graces will not protect us "

View Nick Solimine's profile

Nick Solimine

54 posts in 2316 days


#7 posted 2205 days ago

Happy to say DeWalt responded quickly and sent me the parts that where missing no qustions asked. Thanks for the help

-- Nick , North Carolina " If we trust in GOD he will never put us in a place where his graces will not protect us "

View Nick Solimine's profile

Nick Solimine

54 posts in 2316 days


#8 posted 2201 days ago

The new picture is my new grandson. He sure is better looking than me.

-- Nick , North Carolina " If we trust in GOD he will never put us in a place where his graces will not protect us "

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