Starting Upper Cut Woodworks #17: Use and Care Guides

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Blog entry by Matt (Upper Cut) posted 05-28-2010 09:47 AM 958 reads 1 time favorited 8 comments Add to Favorites Watch
« Part 16: Thomas Walnut Dresser: Done and Delivered Part 17 of Starting Upper Cut Woodworks series no next part

When you deliver a piece of furniture, do you also deliver a Use and Care Guide? What about a warranty?

Check out my Use and Care guide here, and let me know what you think! I’d also like your thoughts on warranties.

-- Matt Gradwohl, Upper Cut Woodworks,

8 comments so far

View Don Newton's profile

Don Newton

714 posts in 3042 days

#1 posted 05-28-2010 04:46 PM

Very nice, well thought out document that conveys your sense of pride in your work.

-- Don, Pittsburgh

View dbhost's profile


5590 posts in 2656 days

#2 posted 05-28-2010 04:49 PM

I can’t see it. You have stuff in there that links to Facebook and Twitter… Those are filtered by our firewall…

-- My workshop blog can be found at

View a1Jim's profile


115177 posts in 3001 days

#3 posted 05-28-2010 04:54 PM

My pieces are grantee my pieces for life theirs or mine.
A care guide is fine but usually telling the customer the main things include keeping the piece out of direct sunlight and using a soft damp cloth to clean it and periodically using a good wax.

-- Custom furniture

View thatwoodworkingguy's profile


375 posts in 2353 days

#4 posted 05-28-2010 06:07 PM

I also give a lifetime guarantee on my boxes.
If its damaged in shipping by post office I will get the money back because I insure all my shipments and give them a brand new box of there choice.
I dont ship furniture I hand deliver it and I also give a lifetime with that.

-- ~Eagle America~ ~Woodcraft~

View Dez's profile


1162 posts in 3501 days

#5 posted 05-28-2010 06:33 PM

Very similar to what I have used in the past! For the smaller stuff (small boxes etc), I printed it on the back of my business cards.

-- Folly ever comes cloaked in opportunity!

View Jason's profile


659 posts in 2932 days

#6 posted 05-28-2010 07:03 PM

Good idea. I even learned a few things there on finishing. Thanks.

-- Jason - Colorado Springs

View Ger21's profile


1047 posts in 2555 days

#7 posted 05-29-2010 03:43 PM

Not so sure giving repair info is a good idea. Someone could cause a lot of damage attempting a repair, if they don’t know what they re doing.

-- Gerry,

View Matt (Upper Cut)'s profile

Matt (Upper Cut)

264 posts in 3237 days

#8 posted 05-29-2010 09:02 PM

@Ger21 good point, perhaps it should say “repairs can be handled by contacting us” instead. You’re right I don’t want them trying to repair and then screwing up, and then asking me to fix for free because they messed up the repair. Thanks for all the comments guys.

-- Matt Gradwohl, Upper Cut Woodworks,

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