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Starting Upper Cut Woodworks #17: Use and Care Guides

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Blog entry by Matt (Upper Cut) posted 05-28-2010 09:47 AM 962 reads 1 time favorited 8 comments Add to Favorites Watch
« Part 16: Thomas Walnut Dresser: Done and Delivered Part 17 of Starting Upper Cut Woodworks series no next part

When you deliver a piece of furniture, do you also deliver a Use and Care Guide? What about a warranty?

Check out my Use and Care guide here, and let me know what you think! I’d also like your thoughts on warranties.

-- Matt Gradwohl, Upper Cut Woodworks, http://uppercutwoodworks.com/



8 comments so far

View Don Newton's profile

Don Newton

714 posts in 3078 days


#1 posted 05-28-2010 04:46 PM

Very nice, well thought out document that conveys your sense of pride in your work.

-- Don, Pittsburgh

View dbhost's profile

dbhost

5604 posts in 2692 days


#2 posted 05-28-2010 04:49 PM

I can’t see it. You have stuff in there that links to Facebook and Twitter… Those are filtered by our firewall…

-- My workshop blog can be found at http://daves-workshop.blogspot.com

View a1Jim's profile

a1Jim

115201 posts in 3037 days


#3 posted 05-28-2010 04:54 PM

My pieces are grantee my pieces for life theirs or mine.
A care guide is fine but usually telling the customer the main things include keeping the piece out of direct sunlight and using a soft damp cloth to clean it and periodically using a good wax.

-- http://artisticwoodstudio.com Custom furniture

View thatwoodworkingguy's profile

thatwoodworkingguy

375 posts in 2389 days


#4 posted 05-28-2010 06:07 PM

I also give a lifetime guarantee on my boxes.
If its damaged in shipping by post office I will get the money back because I insure all my shipments and give them a brand new box of there choice.
I dont ship furniture I hand deliver it and I also give a lifetime with that.

-- thatwoodworkingguy.com ~Eagle America~ ~Woodcraft~

View Dez's profile

Dez

1162 posts in 3537 days


#5 posted 05-28-2010 06:33 PM

Very similar to what I have used in the past! For the smaller stuff (small boxes etc), I printed it on the back of my business cards.

-- Folly ever comes cloaked in opportunity!

View Jason's profile

Jason

659 posts in 2968 days


#6 posted 05-28-2010 07:03 PM

Good idea. I even learned a few things there on finishing. Thanks.

-- Jason - Colorado Springs

View Ger21's profile

Ger21

1047 posts in 2591 days


#7 posted 05-29-2010 03:43 PM

Not so sure giving repair info is a good idea. Someone could cause a lot of damage attempting a repair, if they don’t know what they re doing.

-- Gerry, http://www.thecncwoodworker.com/index.html http://www.jointcam.com

View Matt (Upper Cut)'s profile

Matt (Upper Cut)

264 posts in 3273 days


#8 posted 05-29-2010 09:02 PM

@Ger21 good point, perhaps it should say “repairs can be handled by contacting us” instead. You’re right I don’t want them trying to repair and then screwing up, and then asking me to fix for free because they messed up the repair. Thanks for all the comments guys.

-- Matt Gradwohl, Upper Cut Woodworks, http://uppercutwoodworks.com/

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