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EXCALIBUR SCROLL SAW REVIEW

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Blog entry by marko posted 10-11-2012 09:14 AM 4596 reads 0 times favorited 12 comments Add to Favorites Watch

Got a excalibur ex21 scroll saw at woodcrafters—-nice machine but only lasted 2 1/2 months before it broke down—what a head ache trying to get it fixed—-woodcrafters told me to call General international in Canada.
J.D. at general int. told me to send him a fax and he would get back to me the next morning—-of course he didn’t. Had to call Canada again, JD said there were only 3 people working there and that he would have to talk to a tec. there and see what he wants to do and that he would call me—-never called back. Its a nice saw but if it brakes down it may take forever to fix it. There service SUCKS.



12 comments so far

View SnowyRiver's profile

SnowyRiver

51450 posts in 2171 days


#1 posted 10-11-2012 10:42 AM

Thats not good. What type of trouble are you having? I have the EX30 and never have had any problems. Will have to keep my fingers crossed.

-- Wayne - Plymouth MN

View William's profile

William

9149 posts in 1533 days


#2 posted 10-11-2012 11:50 AM

I’d also be interested to know what the problem is with the saw.
I have talked to many Ex owners, because I have this dream of owning one someday, and they all have never been nothing but thrilled with the saw, and General International’s service. You are only the third person I’ve talked to that has had any problem with one, and the other two people’s problems were fixed promptly.

-- http://wddsrfinewoodworks.blogspot.com/

View hunter71's profile

hunter71

2055 posts in 1877 days


#3 posted 10-11-2012 01:08 PM

I have been thinking of a new scroll saw. Excalibur was on the top of the list, guess I will do some more research.

-- A childs smile is payment enough.

View William's profile

William

9149 posts in 1533 days


#4 posted 10-11-2012 06:12 PM

Hunter, I’m not sure about this one yet.
This member, who signed up sixteen hours ago and only posted this, is the only unsatisfied General International of Canada customer I’ve ever heard of. It seems kind of suspect to me till I hear more about it.
I’m waiting for an answer as to what “broke down” means.

-- http://wddsrfinewoodworks.blogspot.com/

View marko's profile

marko

7 posts in 745 days


#5 posted 10-12-2012 10:47 PM

The ex 21 is a great machine . Its performance is great. but part # 52a (left handed screw ) in the head broke in half. What angers me is service rep. J.D. at General int. was just no help. Never returned phone calls—-when I called him he said he had to talk to a tec. —he had 3 days ??? “I don’t understand why he didn’t call the tec. or let me call or talk to him. SERVICE SUCKS I called again and told the secretary I didn’t want to talk to JD —she told me that “Travis” is on vacation and he usually takes care of these problems—but she referred me to a rep. in my area. I will call him. Thank god for secretary’s. scroll saw is still down

View William's profile

William

9149 posts in 1533 days


#6 posted 10-13-2012 12:37 AM

Could you post a photo of the area where the broken screw is? This would give me a better idea of what exactly is going on. I am no Excaliber tech, but after 13 years as a proffesional mechanic, I’m good at fixing things.

-- http://wddsrfinewoodworks.blogspot.com/

View marko's profile

marko

7 posts in 745 days


#7 posted 10-13-2012 10:09 PM

William I built jet engines for a living—-I had this saw for 40 days why should I have to fix it at all ? They should have told me to take it back to where I bought it and give me a new one. Its a great machine, I like it very much but don’t like the way—-JD—- is treating me at general int. This guy should have taken care of me. If it was a simple fix I wouldn’t be here now.
If you have a ex21 look in the book at part# 52a. It should have never broken —something else may have caused it to shear—don’t want to work on it and void the warrenty.

View William's profile

William

9149 posts in 1533 days


#8 posted 10-14-2012 12:01 PM

I apologize for trying to be helpful.

-- http://wddsrfinewoodworks.blogspot.com/

View marko's profile

marko

7 posts in 745 days


#9 posted 10-14-2012 06:25 PM

Sorry William—- guess I was just mad at the answer I got from General Int.

View William's profile

William

9149 posts in 1533 days


#10 posted 10-14-2012 11:11 PM

Marko, I know nothing of this company’s actual customer service, only what I’ve heard from others. I would love to own an Excaliber. Unfortunately, it has always been out of my price range. Actually, that is the reason I would be reluctant to buy it even if I did haqve the dough. I would hope, with that price, you’d get an A1 machine with super customer service to back it up. Unfortunately, although everyone I’ve talked to tells me different, I can’t see what improvement the Excaliber puts in place over my current Delta to make it worth what to me is a small fortune.
That being said, I understand you’re frustration and I know you don’t wish to work on this machine after paying so much. Unfortunately, I have found many time that, if you can’t get satifsfaction from the company, that’s the only option if you don’t wish to eat the cost.
Hopefully, you’ll get the help you seek from General International. If for some reason you don’t though, let me know. I have this thread on my watch list. I could give advice anywhere I can.

By the way, I am currently happy with my saw. I use an entry level Delta (SS250). It does everything I want it to. However, it is heavily modified to fit my needs. I only had it for about a month before it tore up. After pretty much rebuilding it since I had no hope of getting customer service from the company, I have modified anything on it that I need. I have found that scroll saws are a pretty simple piece of machinery. With a little imagination, anything on them can be rebuilt in some way. To expand on that simplicity idea, I’ve even built my own scroll saw and rebuilt two saws now that are ovber fifty years old.

-- http://wddsrfinewoodworks.blogspot.com/

View marko's profile

marko

7 posts in 745 days


#11 posted 10-15-2012 12:32 AM

The saw was great—smooth—cut excellent—and very little vibration. Just wish it lasted longer. lol Will let you know how I make out.

View William's profile

William

9149 posts in 1533 days


#12 posted 10-15-2012 02:31 AM

Had to go deep through some old posts I’d saved.
According to two different folks I’ve talked to with minor issues with Excaliber Saws (not as severe as your problems), the guy to talk to is Ray Seymore at SEYCO.

Seyco, The Scroll Saw Specialists, INC.
Ray Seymore, President
242 National Dr.
Rockwall, Texas 75032

PHONE: 972-722-9722
FAX: 972-722-9723
Customer Serv: 800-462-3353

Email: seyco@seyco.com

-- http://wddsrfinewoodworks.blogspot.com/

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