It seems as though I’ve had a rash of bad luck with a variety of products lately, and I’m starting to get a little chafed….I’m also trying to do something about it when possible. I don’t think it’s asking too much for a product (or service) to work as claimed, or something reasonably close. I’m fed up…I suspect corporate greed is really the root to all this.
About 3 weeks ago I bought a set of Jeld-Wen optional sliding patio screen doors to cover the main patio doors…you know the ones…one side fixed, one side slides and has the crappy metal frame with adjustable rollers top and bottom that never seem to slide properly. I should have known better before I brought them home, but what a poor execution of a crap design….and these were $90! I’m reasonably mechanically inclined, and couldn’t get things to work well even in a square frame. They went back to the store within 2 hours, and I fired off a nasty gram to Jeld-Wen….got an unheart-felt corporate type response. The replacements were vinyl framed “Screen Tite” doors that I hung with more traditional hinges….much better for only $70 pair.
The same weekend I bought some Spectracide Weed Stop….ready to use, “kills the weeds, not the lawn”. I wish I had tested it first…it killed everything it contacted, much like an edging treatment. Sent them a nastygram as well, and got no response. Sent another and got offered my $5 back. My lawn is riddled with dead spots, and they think a $5 refund is sufficient?! I wrote a scathing review on Epinions.com as a warning to others. Kinda scary when a chemical company can mislabel a batch of product with little recourse. Any other suggestions?
2 weeks ago, the recoil broke on my 20 month old Troy Bilt TB70SS gas trimmer. Dang, can’t find the owner’s manual and receipt (my bad). The part is $35 plus s/h. I broke down and bought a refurbished Ryobi for $55 shipped that accepts all the attachments….not as strong, but runs well. Somewhere along the way, I’ll probably send an email and/or write a review on Epinions.
I’ve got a pack of 50W halogen kitchen lights that need to be returned to HD….two weeks of service from 2 of the 3 bulbs ain’t cuttin’ it when you pay $10 for a 3-pack of light bulbs!
Today I spent the better part of the day fixing my garage door opener. It’s old enough that I’m not too bugged that it went bad, but I’m miffed that the replacement parts were defective. I managed to swap enough parts in from the original that it’s now working. The vendor did offer a new logic board for it. By the end of the day, I have an operating garage door opener, but only because I was willing to spend time trouble shooting it.
Yesterday, after I fixed the garage door opener, I was trying to change the blades on my Ridgid planer. Using an L-shaped hex wrench, I couldn’t budge a single one of the 21 screws that hold those blades in place. I even tried tapping them all with a hammer first. I decided to put a 4mm hex bit in my impact driver….the hammering impact action worked like a charm, and all 21 bolts were loosened in no time. I’m still miffed about the igit that cranked these screws down, but at least I was able to solve this one myself. I think the term “technician” gets used a little too liberally these days….it should be an earned title, not assigned.
To top it off, several weeks ago we bought an item and used PayPal’s “Bill Me Later” option because it offered $50 off a $90 purchase. No sign of the $50 refund, and no email acknowledgements that it’s pending. An email to their CS resulted in no response. About a week later, I send a second email that results in an automated response that tells me that it can take up to 10 days to get an actual response! Sounds like a perfect recipe for ignoring CS issues to me.
I realize that costs are a driving factor, but most of these products were a good buck, except for the Spectracide. I’m just tired of junk that doesn’t work well, and corporate greed and arrogance. Voting with your wallet is one possible action in these situations, but an increase in customer complaints is more clear to the big-wigs. I vote to do both!
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