Grizzly Here I come!!! #2: Dare I say it?

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Blog entry by Kevin Wilson posted 03-02-2009 06:25 AM 1309 reads 0 times favorited 8 comments Add to Favorites Watch
« Part 1: The Plan... Part 2 of Grizzly Here I come!!! series Part 3: Welcome to the service department! »

Hi everyone.

Well we have seen the mighty Grizzly! My mother-in-law, father-in-law, wife and myself all enjoyed a beautiful day in Muncy PA on Saturday. We met some good people at the Grizzly store…hello Jenny, John and Steve! They were all very helpful, both with tool selection and with locating a decent place to eat lunch. The store recently added on a HUGE warehousing division across the street from the main showroom…and I mean HUGE!

After much deliberation with John (who claims to be the proudest grandpa of all time) I decided on the G0490 jointer. It’s an 8” x 76” bed, 3 horsepower 220 motor with parallelogram infeed and outfeed adjustment. I was absolutely thrilled to also discover that this and many other tools offer an instant in-store discount should you decide to pick it up and not take advantage of the free shipping offer Grizzly is currently offering.

Unfortunately, that’s where the thrill ride ended…

Today was setup day. The base cabinet went together fine, but for some tricky bolt locations. A bit of poor design maybe, but not too bad. The fence has an area on the bottom of it that’s intended to ride on the table top as you adjust it forward and back or tilt it. That’s a steel surface about 4” long that drags front to back across your outfeed table…less than desirable. The parallelorgam adjustments didn’t function quite as well as the showroom display model. And the worst? On the nicely ground top is an area that looks to have had a run in at the factory. It has some very deep scratches in it, and appears to have suffered some pitting. The pits look to have been rewelded and the area buffed out with a grinder. Running your hand over the area shows that it’s no longer dead flat there…you can feel the ripples. But apparently this top passed any quality controls Grizzly may have in place, and made its way all the way to my basement.

I’ll be contacting Grizzly tomorrow to see what corrective actions can be taken, but I think I might be stuck at very least with another 10 hour drive and 2 more tanks full of gas out the window! Not to mention the feeling in my stomach. It’s taken me a long time to save enough money for this purchase. I’m sure a lot of you can appreciate that! Then to get a poorly crafted machine?!....breathe Kevin…breathe.

I just hope things work out in the end. I’ve had good luck with other Grizzly tools…but now we’ll have to see how there customer service stacks up.

I’ll keep you posted…

-- Can't never did nothin' - Grampa Knapp

8 comments so far

View Mark Shymanski's profile

Mark Shymanski

5621 posts in 3675 days

#1 posted 03-02-2009 06:28 AM

I wish you success with their customer service. I am sure we will all be watching. If you don’t mind my asking what did the tool cost?

-- "Checking for square? What madness is this! The cabinet is square because I will it to be so!" Jeremy Greiner LJ Topic#20953 2011 Feb 2

View Kevin Wilson's profile

Kevin Wilson

40 posts in 3878 days

#2 posted 03-02-2009 02:41 PM

Mark, the in-store discount took the jointer from $895 down to $795.

-- Can't never did nothin' - Grampa Knapp

View TomFran's profile


2957 posts in 3956 days

#3 posted 03-02-2009 04:10 PM


I’m sorry to hear of your misfortune regarding your new jointer. Hopefully, it will all work out. So many of life’s “fantasies” seem to turn out like this. This is not a perfect world.

-- Tom, Surfside Beach, SC - Romans 8:28

View cabinetmaster's profile


10874 posts in 3520 days

#4 posted 03-02-2009 04:39 PM

I’ve found that Grizzly has one of the best customer service departments. I’m sure they will take care of it for you.

-- Jerry--A man can never have enough tools or clamps

View TomFran's profile


2957 posts in 3956 days

#5 posted 03-02-2009 05:12 PM


I think your Grampa’s remarks apply to this situation.

”—Can’t never did nothin’ – Grampa Knapp

-- Tom, Surfside Beach, SC - Romans 8:28

View wiswood2's profile


1138 posts in 3658 days

#6 posted 03-02-2009 07:16 PM

I have never had a problem with grizzly service deptment,and I own 10 of thier big machines,including thier cabnet saw. I like thier tools Good luck

-- Chuck, wiswood2

View Emeralds's profile


143 posts in 3525 days

#7 posted 03-02-2009 08:12 PM

Why not simply arrange to return the item? (or at least threaten too) Did you pay cash (I hope not)? If not, you have plenty of recourse available. The Federal Consumer Protection Act governs credit card purchases of all kinds making it mandatory for your credit card merchant service provider to mitigate damages for you as part of their licensing agreement. In essence that means that if you bought something and what you got wasn’t properly represented or what arrives is in less than satisfactory condition, you have the right to return it and in most cases at the merchants expense! Even if you don’t intend to actually go through with the charge back process, the threat of doing so alone is usually more than adequate to get the attention of most CS people.

I’ve heard a lot of Grizzly horror stories which would make me very wary about any major purchase with them. That said I own quite a few shop items that I have purchased through them and have always been very pleased with each purchase. However none of them are machinery based pieces and based on their less than glowing reputation, none every will be.

Over the years I’ve become a pretty hard-core customer and if I don’t get exactly what I bargained for I’ll return it or charge back in a heart beat. There are simply too many good companies vying for your dollar to allow yourself to be run-over by the bad ones.

-- JMP

View cabinetmaster's profile


10874 posts in 3520 days

#8 posted 03-02-2009 09:41 PM

Emeralds, I owned quite a few grizzly tools when I had my cabinet shop and not one problem with them. Just call and explain the problem and they take care of it. Not so with Delta and a few others whose tools I own. I have never heard any hooror stories from Grizzly.

-- Jerry--A man can never have enough tools or clamps

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