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Workshop in Progress #1: My Table Saw is Finally Alive

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Blog entry by jstewart posted 04-22-2007 07:37 AM 853 reads 0 times favorited 13 comments Add to Favorites Watch
no previous part Part 1 of Workshop in Progress series Part 2: Garage Cabinets Inspired by Norm »

I’m just getting started in woodworking, so I bought a table saw. I purchased a Delta 10” Contractor’s Saw. When I finally got it (4 weeks after the order went to Delta), it was missing a bunch of hardware. I tried to remedy this through Delta, but I was told the “parts” wouldn’t be available until late May. (I originally ordered my saw in early February.) After getting that horrible response, followed by a real lack of concern on Delta’s (or the tool store’s part), I gave up, went to the big box store nearby, and bought accpetable (I hope) replacement parts on my own.

Just this week I finished the assembly. The cast iron top needed lots of grease cleaned off and a good coat of wax applied. Today I checked the alignment of the arbor (3/100” out of square) and the fence (2/100” out of square) with my buddy’s alignment tool. I hope they’re are square enough for amateur work. Comments on this would be appreciated.

I just noticed that I put some gouges in the table top today. I didn’t notice them before now. This drives me crazy. What can I do to remedy this? I guess I should expect this type of thing to happen as the saw gets older. Please correct me if I’m wrong.

Anyways, I’ve turned the saw on a couple of times, but haven’t had the time (or a good reason) to cut anything (hopefully not my fingers) yet.

Here’s my new baby. (Actually, I have a baby on the way. Hopefully I can use this saw and a few more tools that I still want to buy to build a nice small dresser for her.)

-- Joshua, Olathe, Kansas



13 comments so far

View jockmike2's profile

jockmike2

10635 posts in 3706 days


#1 posted 04-22-2007 07:55 AM

JS, If I were you I’d be writting a letter to Delta Corp. and talk with customer service. All companies today know the importance of good customer service, and complain. I’d be willing to bet you’ll get something for your troubles. They don’t want bad press. they have a reputation to uphold. Sometimes its a matter of finding the right person. Just a suggestion, maybe you could get a discount or at least your money refunded on parts you bought. Good looking saw though. jockmike

-- (You just have to please the man in the Mirror) Mike from Michigan -

View Drew1House's profile

Drew1House

425 posts in 3547 days


#2 posted 04-22-2007 08:19 AM

Good lookin saw… You will love the fence. Get the right parts… and I would suggest a new tool store. It is unacceptable that you are missing parts. I have purchased used tools where the store I use comes to me to help get them set up etc. Made a good friend out of the owner due to his service.

Drew

-- Drew, Pleasant Grove, Utah

View dennis mitchell's profile

dennis mitchell

3994 posts in 3774 days


#3 posted 04-22-2007 01:17 PM

Gouges! Are you using it for an anvil? How did you do that? I would scratch it up a bit just to break it in…make it looked loved. Looks like you’ll have many hours of fun with it.

View Karson's profile

Karson

35034 posts in 3860 days


#4 posted 04-22-2007 02:50 PM

He must have a TEXAS Sized belt buckle to gouge the surface while leaning over and hugging his new machine.

I’m with Dennis, make it look used soon, so nothing except dropping a 2×12 on top of the sawblade while trying to manhandle it to get reddy for cutting , will phase you too much.

Congratulations on some of the early steps into woodworking.

-- I've been blessed with a father who liked to tinker in wood, and a wife who lets me tinker in wood. Southern Delaware soon moving to Virginia karsonwm@gmail.com †

View VTWoody's profile

VTWoody

95 posts in 3517 days


#5 posted 04-22-2007 04:05 PM

I recently purchased the two speed 13” Delta Planer and it arrived missing the parts bag that had the knife changing tool, the screws to hold the two handles on, and the wrench to do whatever needs to be “wrenched” on the planer. The handles stayed on of their own accord, so I wasn’t going to worry about trying to send it back (I purchased it online from one of Amazon.com’s toolstores). I knew that the retailer wasn’t going to be of any assistance, so when I had a chance, I called Delta’s customer service. The conversation was short, I told her what had been missing from the package (I had already registered it as well), and she started taking my address and said that the parts would be at my home shortly. About a week later, I received two new handles, two of the wrenches, two of the knife changing tools, the two screws that were missing, and an extra knife to boot. You may just have gotten the bad apple in the Customer service department that day, as my experience was totally different.

I would call back and try to get some real help. I wonder if registering the Table Saw online might help as well.

View gizmodyne's profile

gizmodyne

1770 posts in 3549 days


#6 posted 04-22-2007 04:40 PM

Nice… If the prices are close on large tools Rockler vs. Amazon… I will go with buying at local Rockler as they will help with setup and missing parts or returns. I also like to spread the buying because it is great to have a local woodworking store. I know this is not possible for everyone.

JS.. I don’t know what your experience with these saw’s is but I recommend reading as much about safety as possible. Watch a video and even better take a class. Better to develop good habits at the start. I know if I haden’t taken a good class I would be chicken-pecking this response to you.

Enjoy your saw.

Also: I want to get me one of thouse caliper—alignmetn thingies. My saw needs TLC.

-- -John "Do I have to keep typing a smiley? Just assume it's a joke." www.flickr.com/photos/gizmodyne

View Jeff's profile

Jeff

1011 posts in 3553 days


#7 posted 04-22-2007 05:07 PM

JS, I too had a Delta quality control issue with my saw. I have a 10” Hybrid and the left wing just did not match up. The mounting holes were not tapped right. I took mine back to the dealer where I purchased it and asked for a new wing. The broke the case of another saw and gave me one, no questions asked.

Point being that if in your area there is a retailer that is an “Authorized Delta Service Center” I would talk with those fellas and develop a relationship. Giz is right too. The folks at Rockler (at least here in MN) are a great bunch and are very helpful. Look for a place that sells a lot to contractors and that ilk (where time is money). They understand how useless tools are if they aren’t able to be tuned or you can’t even put them together due to missing essentials.

I’m curious. Where did you buy your saw? It sounds like you didn’t get it from a big box.

-- Jeff, St. Paul, MN

View jstewart's profile

jstewart

141 posts in 3550 days


#8 posted 04-22-2007 09:23 PM

I bought my saw from a local tool shop. It wasn’t a bog box store. The local shop kind of tried to help out by ordering another saw and just giving me the parts out of it, but Delta told them that the saw was on backorder. After that, the store basically gave up. I think I’ll keep using this store, just assuming their hands were tied by Delta. So, the store gave it at least a little bit of effort, but I was a little annoyed with how quickly they gave up.

The only local Rockler dealer is actually an independent authorized retailer. It’s the place I bought my saw. I guess they don’t offer the setup services that official Rockler stores do.

I took another look at the “gouges” this afternoon. Maybe I was in a “glass is half empty” mood last night. Today they look quite a bit more superficial than I let on in my original post. When I run my finger over them, they are noticeable. I hope this doesn’t have much effect on feeding wood into the blade smoothly. I guess I’ll just have to keep it well waxed.

Well, I’m heading back outside to clean up the shop. Thanks for the replies.

-- Joshua, Olathe, Kansas

View Jeff's profile

Jeff

1011 posts in 3553 days


#9 posted 04-22-2007 10:29 PM

I’m glad they at least tried to help you out. I guessing my situation must have been dictated by how much stock they had on hand in their warehouse or maybe the Delta rep was coming through soon. Who knows?

I’m glad the gouges seem more superficial. I’m sure the saw will function fine. I mistakenly dropped the corner of a plane on my table once and dinged mine a little. I just ‘buffed’ it out with one of those green 3M heavy duty abrasive pads and a mesh screen (same process used to clean cast iron grills in restaurants sometimes). The wax is a good idea.

-- Jeff, St. Paul, MN

View dennis mitchell's profile

dennis mitchell

3994 posts in 3774 days


#10 posted 04-23-2007 12:20 AM

Concave won’t hurt convex will need smoothed out. I use my sharpening stone, which helps keep the stone flat too.

View jstewart's profile

jstewart

141 posts in 3550 days


#11 posted 04-24-2007 12:46 AM

I feel obligated to give an update concerning my table saw. I previously posted that Delta customer service was giving me the run around. While that is true, I’ve made some great progress. I registered my saw online today (which may have helped) and CALLED the national customer service number. I had tried working with the local service rep. I had also tried emailing the national customer service department. Neither of these attempts helped much. My call with the customer service rep was very fruitful. Delta is sending me the parts that were missing (even though I’ve already assembled my saw with substitute parts) and a zero clearance insert. They offered me a blade. I asked for something else, since Delta blades aren’t as good as the Freud I already own. Eventually, the rep found that she could offer me a zero clearance insert. According to Amazon.com, a Delta brand zero clearance insert for my Delta is worth $53 (even though other brands sell for less than $20). So, Delta did what they could to keep a customer happy. Thanks for the advice folks.

-- Joshua, Olathe, Kansas

View Jeff's profile

Jeff

1011 posts in 3553 days


#12 posted 04-26-2007 01:51 AM

Good news! Glad to hear things are on the upswing.

-- Jeff, St. Paul, MN

View Bill's profile

Bill

2579 posts in 3621 days


#13 posted 04-27-2007 06:12 PM

Nice to hear a more happy ending to the story JS.

I would do something like Dennis suggested and find a way to buff out the gouges. Maybe some fine sand paper, a honing stone, or even steel wool. Of course it might make a shinny spot on your table top, and cause you to do the entire top. But, you will probably like the results.

-- Bill, Turlock California, http://www.brookswoodworks.com

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